Head of Customer Success

Overview

YOUR MISSION

Responsibilities

• Lead the development and execution of the Customer Success (CS) strategy in line with corporate goals, focusing on maximising Net Revenue Retention (NRR)


• Ensure alignment of CS objectives across functions, secure necessary resources, and manage annual CS planning and budgeting


• Monitor KPIs, analyse results, and report to senior management


• Collaborate with Sales, Marketing, Product, and other departments to continuously improve the customer journey


• Build strong customer relationships, drive strategic upsell and cross-sell initiatives, and standardize CS process through playbooks and best practices

Qualifications

• Proven experience in leading and developing Customer Success teams within HR Tech/SaaS environment, with a strong focus on NRR strategies


• Solid analytical skills and experience using data to shape customer strategies, optimize processes, and identify growth opportunities in a SaaS context


• Excellent communication and leadership skills to build trust with both customers and internal stakeholders


• Strong problem-solving skills combined with a proactive, solution-oriented approach to decision-making


• Fluent spoken and written German

Benefits

• Opportunity to make a meaningful impact on the health and well-being of both employees and customers through strategic initiatives


• Join a passionate, collaborative team with a strong “can-do” mentality and commitment to continuous improvement


• High-impact role with the chance to shape key Customer Success strategies and processes


• Work closely with senior leadership and cross-functional teams in a dynamic, purpose-driven environment

PERFECT MATCH? We look forward to receiving your application!

QUESTIONS? Please contact Edyta at:

RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 500

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