Head of Learning & Operations (mfd)

Hey there

Are you seeking an opportunity to elevate a team within a fast-growing edtech company to the next level Are you structured entrepreneurial and a strong leader of people

Keep on reading!

We're looking for a Head of Learning & Operations who will build our backbone for scaling the company lead a high-performing consulting team and drive measurable outcomes for our enterprise customers.

Help enterprises upskill at scale. At Bots & People we design and deliver global upskilling initiatives in topics like AI Data or Personal Productivity.

Tasks

You will manage a team of currently 4 talented Senior Learning Consultants and one operations manager. You work closely with our CEO Nico Bitzer to develop the company further.

What you'll do

• Build the operating system for delivery : Maintain a didactical process and content backbone for the Bots & People Delivery of high class live sessions and learning journeys. Implement best practices within the team like facilitation guidelines quality assurance trainer selection etc.
• Team Leadership & People management : Coach and grow a team of so far four Learning Consultants. Drive company values and team building across the company.
• Enterprise Portfolio & Profit : Own revenue retention and expansion with our Enterprise Accounts. Shape solutions with senior stakeholders (HR / L&D / Transformation / Business Units). Ensure engagements are profitable.
• Trainer & Expert Ecosystem : Build and govern our expert network. Standardize onboarding and feedback loops to ensure consistently exceptional delivery at scale.
• Roll-up-your-sleeves (when needed) : Confidently step in to lead sessions or manage projects on Digital upskilling to unblock or elevate a program.
• Operational excellence : Manage operational and financial success across the company.

What success looks like (first 612 months)

• Delivery NPS 40 across all customers
• 95% on-budget delivery
• Documented adopted playbooks content library & documentation across the team
• Expansion & Retention : Support Sales to keep a 150% Net Revenue Retention across our Accounts
• Happy and growing team members across the organisation

Requirements

What you bring

• 710 years in enterprise / management consulting or in an edtech startup / scaleup including program leadership for global clients.
• 3 years of experience leading teams.
• Strong applied project / program management skills.
• Proven ability to build structure quickly : Develop scoped programs with clear ownership.
• Experience in L&D / HR / Transformation within large organizations.
• A direct and honest communicator who gives and receives feedback effectively.
• Tech- and AI-savvy; you simplify complex topics.
• Outstanding communication skills in English.

Nice-to-Have

• A track record of building learning portfolios.
• Experience in scaling trainer ecosystems.
• Financial acumen : scoping pricing forecasting and margin management.

Benefits

Why you'll love it here

• 30 vacation days plus unlimited home office days; work from our Berlin HQ or remotely.
• Experience a high-growth environment with genuine ownership and the opportunity to shape the future of enterprise learning.
• Engage in one of the most exciting fields of our time : Generative AI.
• Join a team of ambitious supportive individuals on a mission to transform corporate learning.

Our Mindset

We're all in. We love our work and push boundaries. This position is for someone who wants to take on a very entrepreneurial role. We've built the 0 to 1; now bring us to the next level.

Location

Berlin or remote

Key Skills

• Succession Planning
• Growing Experience
• Expense Management
• Management Experience
• Rackspace
• Laboratory Management
• Senior Leadership
• Operations Management
• Relationship Management
• Leadership Experience
• negotiation
• Taxonomy

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