Head of Operations (m/w/d)

Beam is building the operating layer for an AI-native future. Our platform helps teams from fast moving startups to Fortune 500s, automate entire workflows using self-learning agents that adapt in real time. By removing the drag of manual, repetitive work, we free people to focus on what actually needs human thinking. We’re reimagining how operations scale, with clarity, speed, and intelligence at the core. To learn more, visit

About The Team

Beam's enterprise business is growing rapidly, with Fortune 500 companies and leading startups turning to our AI agents to automate complex workflows. Our team operates at the intersection of customer success, technical execution, and product excellence, ensuring Beam’s agents don’t just impress in demos, but drive measurable outcomes in production.

About The Role

We’re hiring a Head of Operations to lead the delivery and execution of Beam’s most critical client-facing initiatives. This is a senior leadership role reporting directly to the CEO, with a mandate to build operational muscle that connects customer outcomes with our platform’s capabilities. You’ll bring both management experience and delivery intuition to help us scale implementations, build systems, and keep quality high.

You’ll operate as a cross-functional leader across Solutions, Sales, and Engineering, ensuring Beam continues to deliver meaningful outcomes with speed and clarity. This is a high-autonomy, high-context role for someone who can lead, build, and unblock.

Responsibilities

• Lead strategic client engagements from post-sale to successful outcomes, ensuring high-quality delivery
• Build and scale operational frameworks that support Beam’s growth across multiple enterprise accounts
• Partner with Sales and Solutions to align on customer goals and delivery plans
• Manage and mentor a growing operations and delivery team over time
• Introduce systems for accountability, tracking, and decision-making across implementation workstreams
• Navigate complex enterprise environments with confidence, balancing internal velocity with customer needs
• Operate as the connective tissue across teams, translating strategy into action

Requirements

• 3-5 years of experience in operations, delivery, or program management within a technology-driven environment
• Experience leading cross-functional teams or projects involving enterprise customers
• A background in consulting, customer success, or internal strategy roles is a plus
• Strong execution skills: can manage competing priorities, resolve blockers, and maintain momentum
• Comfort working with technical teams and engaging in conversations about architecture, integrations, and scope
• Excellent communication and stakeholder management skills, internally and externally
• High comfort with ambiguity and iteration, you bring structure without slowing things down

Nice to Have

• Background in AI/ML implementations or SaaS automation platforms
• Experience scaling a delivery or implementation team from early stages
• Familiarity with Salesforce, ServiceNow, SAP, or similar enterprise ecosystems
• German language skills (a plus for key customer relationships)
• Based in or open to relocating to Berlin or Munich

Benefits

At Beam, we’re building an environment where ambitious people can do their best work, with clarity, purpose, and room to grow. We’re thoughtful about what we build, how we work, and who we hire. The problems we're solving are real. The systems we're building are complex. And the people here care deeply, about craft, about speed, and about doing work that actually matters. You won’t find rigid hierarchies or endless process here. You’ll find high trust, high standards, and a team driven by curiosity, ownership, and long-term thinking.

Our culture is shaped by our values in action:

• AI-native thinking: Every teammate thinks in agentic workflows, uses AI tools daily, and looks for leverage through automation. AI isn’t just what we build, it’s how we operate
• Customer obsession: We build with urgency and empathy, speak to customers early and often, and measure success through their outcomes
• Speed as a habit: We ship fast, learn faster, and prioritise unblocking over perfection. We favour small experiments with tight feedback loops
• Leverage-focused execution: We hire high-impact players, invest in the 20% that drives 80% of results, and value candid feedback
• Highly aligned, loosely coupled: We align on outcomes, not tasks. You’ll work independently, but never in isolation
• Data-driven, human-guided: We seek clarity over comfort, speak up early, and use feedback to grow together

If this sounds like the kind of work you want to do and the kind of team you want to grow with, we’d love to hear from you!

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