Head of Practice Systems

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Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. We are a people business, committed to delivering exceptional client service with a culture of collaboration, innovation, and inclusivity.

Your Role

• Provides strategic accountability for the evolution of all tools and services within the Practice Systems product stream, ensuring alignment with the Technology and Data strategy and the Firm‑Wide Strategy.
• Collaborates extensively with fee earners and partners to understand their requirements and deliver technical solutions that enable execution of legal processes—including document management, matter completion tracking, and surfacing third‑party knowledge.
• Maintains overall responsibility for the service quality and reliability of Practice Systems products, driving development, deployment, and evolution of tools such as Contract Express, iManage, and Litera across key areas: Document Lifecycle, Matter Management, Knowledge & Information, and Document Management.
• Works with Product Owners, Service Owners, Architects, and Business Analysts to monitor product performance, prioritize demand, and make key development decisions.
• Manages external suppliers for technology and resources, ensuring delivery and alignment with the Firm's strategy, and collaborates with Procurement to select the best providers.
• Develops and implements talent strategies for the Practice Systems sub‑function, supporting diversity, inclusion, and high‑performance culture.
• Creates, manages, and develops the Practice Systems budget, driving service optimisation and contributing to the Tech & Data portfolio.
• Leverages user insights, data, and trends to refine products, enhance service quality, and meet evolving legal business requirements.
• Champions adoption of Practice Systems tools and services, evangelising their value and driving user engagement across the firm.

About You

• Significant experience overseeing enterprise‑level technology solutions in professional services or legal environments, focusing on systems that support legal processes.
• Proven success leading cross‑functional teams to deliver user‑centric products that address dependencies and support collaboration with internal stakeholders and external suppliers.
• Deep understanding of legal technology trends and best practices, aligning products and strategies with a firm‑wide Technology Strategy.
• Demonstrated expertise managing product streams or portfolios across Document Lifecycle, Matter Management, Knowledge & Information, and Document Management.
• Strong track record of driving continuous improvement and innovation in systems and processes to meet evolving business and legal requirements.
• Skilled at monitoring and ensuring the technical performance, service quality, and reliability of business‑critical applications.
• Experience working closely with Service Owners, Architects, and Business Analysts to resolve issues and deliver high‑performing, reliable products.
• Ability to develop and implement talent strategies that attract, develop, and retain diverse talent, fostering a culture of inclusion and high performance.
• Excellent communication and stakeholder management skills, with confidence to influence and align product owners and business leaders around a shared strategic vision.
• Analytical thinker with a practical approach to problem‑solving, leveraging data and feedback to drive decision‑making and enhance client delivery efficiency.

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Seniority level

• Executive

Employment type

• Full‑time

Job function

• Consulting, Information Technology, and Sales
• Industries: Law Practice

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