Implementation Engineer (m/f/i)

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Job Summary

BD Rowa Implementation Engineer – a newly created key position within BD Rowa Professional Service business. Responsible for implementation and service of BD Rowa systems. Provide efficient and effective services to BD Rowa customers in a timely manner, including setup configuration, commissioning, customer training, troubleshooting, qualification and customer mentoring.

Responsibilities

• Offering advanced problem resolution, troubleshooting and system consulting as required by the customer.
• Upgrade BD Rowa software and hardware.
• Lead and drive machine performance improvement through proactive monitoring and use of documented standards.
• Become a trusted advisor to assigned customers to build long‑term business relationships.
• Understand and partner with customers about Rowa technologies and their impact to optimize customer workflow.
• Customize and deliver customer training.
• Adaptation and elaboration of technical documentation.
• Mentor Service Technicians.
• Learning new software updates/features and distributing them to team members.
• Share written documentation with appropriate team members and customers.
• Follow documented practices for reporting product issues and improvements.

Qualifications

• Successfully completed professional training as technician or system administrator, ideally experience in pharmaceutical industry.
• Experience in field service.
• Good knowledge in handling PLC and CAN‑bus systems.
• Experience with MS Office Suite products.
• Ability to read electrical circuit diagrams.
• Knowledge and experience of network and IT infrastructures in a Windows operating system environment.
• Proven analytical thinking and knowledge in the areas of software installation, configuration and troubleshooting.
• Adherence to delivery dates and high‑quality standards.
• Initiative, independence, loyalty and team spirit.
• Knowledge of English language is an advantage.
• Excellent written and oral communication skills.

Benefits

• Collaboration in a highly motivated global environment.
• A familiar work climate in an innovative environment where your input counts.
• A safe workplace with long‑term perspectives.
• We endeavor a long‑term collaboration – hence corporate career planning throughout diverse phases of life conveys a high importance and value for us.

Interested in a career with BD but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here:

Primary Work Location: DEU Kelberg – Rowastrasse

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