Information Technology Specialist

Overview

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Job Summary: The IT Desktop Support Technician is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role ensures smooth IT operations by troubleshooting and resolving desktop, laptop, printer, and system-related problems, both remotely and on-site.

Responsibilities

• User Support: Respond to user inquiries and provide technical assistance via phone, email, or in-person.
• Hardware & Peripheral Maintenance: Set up and deploy new computers, monitors, printers, and other IT peripherals. Diagnose and repair hardware issues or coordinate with vendors for repairs and warranty claims.
• Account & Access Management: Create, modify, and deactivate user accounts in Active Directory and email systems. Assist with password resets, permissions, and group policy applications.
• Network Support: Assist users with connectivity issues related to LAN, Wi-Fi, VPN, and printers. Work with the network team to troubleshoot basic networking problems.
• Asset Management: Maintain inventory of hardware, software licenses, and IT supplies. Track issued equipment and ensure accurate documentation.
• Security & Compliance: Ensure systems are patched and antivirus definitions are up to date. Support compliance with IT policies, data protection, and cybersecurity protocols.
• Documentation & Reporting: Document support requests and resolutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk). Prepare reports on recurring issues and provide input for continuous improvement.

Qualifications & Experience

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Certifications (Preferred): CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL, or similar.
• Experience: 1–3 years of experience in IT support or desktop support role. Hands-on experience with Windows/macOS environments, Office 365, and hardware troubleshooting.
• Skills: Excellent problem-solving and communication skills. Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop). Ability to work independently and prioritize tasks effectively.

Nice to Have

• Knowledge of Active Directory, Group Policy, and SCCM or Intune.
• Experience supporting remote or hybrid work environments.
• Basic scripting (PowerShell) or automation knowledge.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Media

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