Sharp Brains Recruitment

Information Technology Support Engineer

Stellenbeschreibung:

Skill Set

IT Support Specialist
Position: Backfill (When Primary Engineer is not available, had to work as a Secondary Engineer)
Language: German & English (C1 Both)
Location: Gallin, Germany
Days Per Week: Backfill.

Key Responsibilities

Key Responsibilities:

  • Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
  • Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
  • Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
  • Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
  • Administered approved software installations, updates, and security patching in coordination with IT policies.
  • Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
  • Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
  • Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
  • Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
  • Assisted with Active Directory tasks, basic user account management, and smart hands support.
  • Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
  • Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
  • Followed ITIL practices for incident, problem, and service request management in corporate environments
NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

    Development & IT
  • Erfahrung:

    Erfahren
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    03 Okt 2025
  • Standort:

    Hamburg

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