Ubique Systems

Information Technology Support Technician

Ubique Systems WorkFromHome

Stellenbeschreibung:

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Job Title

L2 Onsite Support Representative

Location: Frechen, Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office during his absence.

Duration : 1 Year

Rate : €20-25/hour Gross all inclusive

Support Type : Onsite, multilingual (German + English), 4 days/week during office hours

Responsibilities

  • Technical Support (L1/L2): Handle tickets via ServiceNow from helpdesk or self-service portal. Provide onsite support for hardware, software, and connectivity issues. Escalate unresolved issues to L3 or vendors.
  • IMAC Services: Install, move, add, and change IT equipment and software. Configure email, VPN, and network settings.
  • Device Lifecycle Management: Coordinate hardware refreshes and data backups. Manage asset disposal and documentation.
  • User Account & Access Management: Manage user accounts, passwords, MFA, and access controls.
  • Networking & Connectivity: Troubleshoot LAN/WAN, VPN, and printer connectivity.
  • Peripheral Support: Configure and troubleshoot printers, scanners, and external devices.
  • IT Security & Compliance: Ensure antivirus updates, assist in audits, and enforce security policies.
  • Asset Management: Track IT inventory, perform audits, and manage shipments.
  • Documentation & Reporting: Maintain knowledge base and document recurring issues.
  • End-User Training: Provide IT orientation and training on tools and security.
  • Project Support: Assist in infrastructure deployments, office relocations, and application rollouts.

Qualifications & Employment Details

  • Seniority level: Associate
  • Employment type: Contract
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting

For context, this posting includes general job information and may reference related roles and markets.

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NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    05 Nov 2025
  • Standort:

    WorkFromHome

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