Insurance Billing Team Lead

Delivery Operations Team Lead/Consultant | Mid-Level | Full time

The Insurance Billing Team Lead is responsible for the day-to-day tasks of the billing caseworker team of approximately 8-10 people. This team works collectively with our global team to provide client services including A/R, suspense, collections, invoicing, financial validations. This team is skilled as a universal caseworker to service National and Premier accounts of high complexity, and difficult in nature. The Team Lead will have frequent client facing meetings to address escalations, process updates and communications with Distribution.

Responsibilities

• Assign all work assignments, create and balance the Book of Business assignments to the team to the work, manage the quality of the work and drive the people management activities within the team.
• Ensure proper documentation, notification, escalation, tracking and follow ups occur for scheduled review of scorecards and coaching.
• Able to anticipate, identify, and assess complex issues problems then develop and implement a corresponding plan of action for resolution.
• Able to become the subject matter expert with industry expertise to support team questions, escalations, problem solving and industry questions.
• Able to Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
• Requires analysis and solving moderately complex problems.
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
• May performs incident notification and escalation to ensure problems requests issues are communicated effectively and receive proper management attention.

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