IS Global Infra Operations Lead ABB Robotics

IS Global Infra Operations Lead – ABB Robotics

Take the lead in shaping the future of infrastructure operations across a global robotics enterprise. As IS Global Infra Operations Lead, you will be responsible for delivering secure, scalable, and high‑performing IT services across cloud, network, and core infrastructure. This business‑critical role supports 7,500 employees across 50 countries and 150 sites.

You will lead a high‑performing team and act as the central point for infrastructure service delivery across the enterprise. Working closely with Cloud Architecture, Workplace, and Information Security teams, you will ensure cohesive, compliant, and efficient service outcomes. Your leadership will drive operational excellence, vendor performance, and continuous improvement across all infrastructure domains.

Your Responsibilities

• Define and execute the global infrastructure operations strategy across cloud, networking, and on‑prem environments
• Lead and develop a high‑performing team including Cloud Ops and Network Leads
• Own SLAs, KPIs, and service quality across infrastructure services
• Govern core ITIL processes including Incident, Problem, Change, Request, Service Level, and CMDB
• Manage vendor relationships and act as the primary contact for business stakeholders
• Oversee the enterprise Service Desk function, ensuring effective staffing, tooling, and performance
• Drive automation, manage service delivery processes, and provide executive‑level reporting on service health and strategic initiatives
• Ensure alignment with compliance and audit requirements while supporting a hybrid workforce across global locations and time zones

Your Background

• More than 10 years of leadership experience in IT infrastructure and operations
• Proven track record managing large‑scale service delivery teams
• Strong knowledge of ITIL, ITSM platforms, and vendor ecosystems
• Excellent leadership, communication, and strategic planning skills
• Experience navigating complex vendor relationships in global service environments

Preferred Locations

Poland, India, Spain, Italy, Sweden, China.

About ABB Robotics

ABB Robotics is a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. Explore cutting‑edge technologies and shape the future of robotics worldwide.

Benefits

Competitive, comprehensive benefits tailored to your needs.

How to Apply

Apply by October 30th or visit to learn more. Last day to apply: October 30th.

Seniority Level: Director | Employment Type: Full‑time | Job Function: Management & Manufacturing | Industries: Appliances, Electrical, and Electronics Manufacturing

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