IT Desktop Support- Cologne,

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Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at (website).

We are seeking a capable resource to coordinate activities ranging from simple tasks to complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment, ensuring timely and accurate service delivery.

IT Skills and Experience

• Experience in troubleshooting computer OS and peripherals
• Handling different PC operating systems (Windows 7/8 and 10)
• Performing hardware and software installation (familiar with deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Proficiency in MS Office tools installation and troubleshooting
• Excellent customer service and interpersonal skills
• Field experience supporting various technologies and services
• Advanced troubleshooting skills across Windows, Apple, and virtual operating systems
• Ability to manage time and resources effectively under pressure

Personal Attributes

• Good knowledge of infrastructure support
• Strong analytical and problem-solving skills
• Well-organized and detail-oriented
• Excellent communication skills, both oral and written
• Passionate about delivering quality work
• Ability to work independently and collaboratively
• Self-motivated and innovative
• Preference for simple, elegant, and effective solutions
• Ability to handle confidential information appropriately

In-depth knowledge of:

• Microsoft Office applications
• PC/Laptop hardware and peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least one of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) in desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• Minimum 2 years of relevant experience
• Freshers and IT students with relevant background are welcome
• Willing to travel 12-18 miles as required
• Freelancers are encouraged to apply

What’s next?

If you are seeking your next career challenge and wish to apply, please send your resume to (email address).

Please note: If you are not a passport holder of the country for this vacancy, a work permit may be required. For more information, check our blog.

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