IT Hardware Specialist

Stellenbeschreibung:

The IT Onboarding and Offboarding Specialist manages the onboarding and offboarding process for users across. This role ensures that the process is handled efficiently and accurately from start to finish. As a result, new hires and departing employees will have a smooth transition.

Knowledge / Skills / Abilities

Knowledge of computer operating systems, specifically Microsoft Windows 10/11 and MacOS 12.
Experience with endpoint security and management software. Preferred, not needed.
Familiar with modern device management solutions, specifically Microsoft Endpoint Manager / InTune. Preferred, not needed.
Understanding of PC hardware and ability to troubleshoot devices from varying vendors (DELL, Lenovo, HP).
Able to understand and interpret privacy regulations in various regions, including Europe, North America, and Australia.
Experience in coordinating onboarding and offboarding tasks as well as adhering to processes and software implementation.
Highly focused, initiative-taking, and methodical when responding to incidents with strong attention to details.
Excellent listening and verbal communications skills with the ability to interact professionally within a diverse community.
Excellent written communication skills with the ability to adapt to the intended audience.
Proficient in conveying technical information in a way that is easy to understand.
Ability to communicate clearly in English and German.
Meticulous and have time management skills.

Required Experience / Ability

Technical certifications such as A+, Networking+, Microsoft Technical Associate, etc. or equivalent experience.
Entry level degree or diploma in Information Systems or related field or study
In lieu of a degree, a completed apprenticeship, and 12 months of later experience in the IT field.
2+ years of supporting users and applications within a Microsoft environment.
2+ years in customer support role.
2 to 4 yrs supporting printers and general office technology.
2 to 4 yrs experience with IT Service Management Tools.