IT Inhouse Consultant Customer Data Management (m/f/d)

IT Inhouse Consultant Customer Data Management (m/f/d)

Join to apply for the IT Inhouse Consultant Customer Data Management (m/f/d) role at Knauf IT.

Overview

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture. As a global building materials manufacturer with 43,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future. Knauf Information Services GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision. Can you say ‘yes’?

Responsibilities

• Collaborate with Global Process Owners (m/f/d) to identify and prioritize business requirements, translate them into IT user stories, and manage their implementation through testing and go-live within agile sprints
• Ensure compliance with GDPR and other relevant regulations by enhancing data protection functionalities, supporting data deletion and retention processes
• Optimize and ensure consistent, compliant handling of customer data across systems and touchpoints, including managing and improving interfaces between platforms like websites, SAP CRM, and communication channels
• Drive the development of the "Data" product by implementing industry best practices and explore new technologies to improve customer data management
• Continuously improve data-related processes, ensure smooth data exchange across systems, and work closely with cross-functional teams to align business and IT goals

Qualifications

• Extensive experience with Salesforce Sales Cloud and Marketing Cloud, as well as customer data management systems and customer data platforms (CDP)
• Strong knowledge of global data protection regulations (e.g., privacy by design) and experience in implementing data privacy and compliance solutions
• Proficiency in requirements management, including creating and managing IT user stories, with the ability to translate complex requirements into innovative, actionable solutions
• Familiarity with agile working methods (e.g., Scrum), including experience in sprint planning and cross-functional collaboration with stakeholders (e.g., GPOs, IT teams, business representatives)
• Solution-oriented mindset with strong communication skills, a high degree of initiative, and a willingness to continuously learn new technologies and business standards

What we offer

• Security: Permanent employment contract in a stable, successful family-owned company.
• Flexibility: 30 days of vacation, special leave for certain occasions, flexitime account with a broad time window for flexible working and weekly home office days.
• Fitness and health: Discounts on various sports and leisure activities (e.g., fitness studio Iphofen, swimming training, soccer), as well as opportunities for active health promotion through our company doctor and occupational health and safety offers.
• Daily time savings: Ample parking and access to public transport (train, bus).
• Welcome approach: Individual onboarding days, company and team events
• Career and professional development: Individual support and promotion for part-time studies, further education and training.
• Benefits and vouchers: Discounts on well-known brands and reduced-price employee purchases.
• Bike leasing: Using tax advantages while promoting your own health.
• Relocation support: Assistance with international relocation

About Knauf

Knauf Information Services GmbH, headquartered in Kitzingen, Germany, is a key driver of the KNAUF Group's global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Knauf IT is a driving force behind the global growth and digital transformation of the family-owned Knauf Group, one of the world's leading manufacturers of building materials. More than 900 experts at Knauf IT are supporting 43,500 employees and the customers of the Knauf Group with modern IT solutions and services at over 320 locations worldwide. Our corporate values of humanity, partnership, commitment and entrepreneurial spirit form the basis for the successful growth to more than 15,6 billion Euro annual sales.

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