IT on-site Supporter* / Technical Field Service Supporter* (*all genders)

Stellenbeschreibung:

Join the IT on-site Supporter* / Technical Field Service Supporter* (all genders) role at DATAGROUP Enterprise .

Personalreferentin Recruiting: Jessica Vöhringer

Contact:

Project: DG-BER-0026 – DATAGROUP in Gera. Dedicated team delivering reliable IT services with passion for technology and innovation.

Responsibilities:

Perform on-site support in hard- and software area for customers in Saxony and Thuringia.
Set up and configure workstations and provide user training.
Maintain (special) hardware, including assembly and disassembly of computers, monitors, and peripheral devices.
Manage hardware inventory in customer stock.
Analyze and resolve desktop, notebook, printer, and network issues directly on site.
Process and document incoming tickets in ticket systems.
Set up workstations (assembly and disassembly) and support IT rollouts and relocations.
Advise and instruct users on the new system, notebook, and mobile devices.

Skills:

Completed training in IT (e.g., Fachinformatiker Systemintegration, IT-Systemkaufmann, or comparable qualification). Experienced IT support professional with multiple years of experience.
Experience in troubleshooting desktops, notebooks, and printers in on-site service.
Strong knowledge of current Microsoft products and standard hardware.
Ideally ITIL knowledge.
Enjoy technical questions and persistent problem solving.
Excellent German skills (C1).
Customer-friendly and service-oriented work style.
Travel within Saxony and Thuringia, central residence, valid driver licence, and readiness to use company vehicle for client visits.

Benefits: