DATAGROUP Enterprise

IT on-site Supporter* / Technical Field Service Supporter* (*all genders)

Stellenbeschreibung:

IT on-site Supporter* / Technical Field Service Supporter* (all genders)

Join the IT on-site Supporter* / Technical Field Service Supporter* (all genders) role at DATAGROUP Enterprise .

Personalreferentin Recruiting: Jessica Vöhringer

Contact:

Project: DG-BER-0026 – DATAGROUP in Gera. Dedicated team delivering reliable IT services with passion for technology and innovation.

Responsibilities:

  • Perform on-site support in hard- and software area for customers in Saxony and Thuringia.
  • Set up and configure workstations and provide user training.
  • Maintain (special) hardware, including assembly and disassembly of computers, monitors, and peripheral devices.
  • Manage hardware inventory in customer stock.
  • Analyze and resolve desktop, notebook, printer, and network issues directly on site.
  • Process and document incoming tickets in ticket systems.
  • Set up workstations (assembly and disassembly) and support IT rollouts and relocations.
  • Advise and instruct users on the new system, notebook, and mobile devices.

Skills:

  • Completed training in IT (e.g., Fachinformatiker Systemintegration, IT-Systemkaufmann, or comparable qualification). Experienced IT support professional with multiple years of experience.
  • Experience in troubleshooting desktops, notebooks, and printers in on-site service.
  • Strong knowledge of current Microsoft products and standard hardware.
  • Ideally ITIL knowledge.
  • Enjoy technical questions and persistent problem solving.
  • Excellent German skills (C1).
  • Customer-friendly and service-oriented work style.
  • Travel within Saxony and Thuringia, central residence, valid driver licence, and readiness to use company vehicle for client visits.

Benefits:

  • Company car for private use.
  • Personal mentor and onboarding support.
  • Challenging, varied, and autonomous work.
  • Flat hierarchies, feedback culture, and regular employee talks.
  • Job-Rad program for renewable bike options.
  • Corporate sports sponsorship and events.
  • Company bike shop and corporate shop benefits.
  • Company pension plan.
  • 30+ locations across Germany.

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Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    04 Nov 2025
  • Standort:

    Gera

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