IT Service Delivery Manager (m/f/d)

Overview

IT Service Delivery Manager (m/f/d) at TSCNET Services GmbH

We are a truly international team and proud to play a central role in securing the electricity supply for Europe. As one of the leading Regional Coordination Centre (RCCs), we and our partners provide integrated services to 16 electricity transmission system operators (TSOs) and their control centers in 12 European countries. Our network security assessment and capacity calculation procedures play an incremental role in securing the operational security of the European power system every hour of the day, around the clock.

Responsibilities

• Being accountable and responsible for the delivery of one or several IT services (Application & Infrastructure) and managing them throughout their lifecycle.
• Assist in the development and implementation of IT service delivery processes using the ITIL framework and standard operating procedures.
• Monitor service performance metrics and KPIs, identifying areas for improvement and implementing corrective actions.
• Responsible for managing or participating in the vendor lifecycle management activities including RFP process, vendor contract negotiations, vendor contract management, vendor performance, etc.
• Incident and Problem Management: Support the resolution of incidents and problems related to IT systems and services, ensuring timely resolution and minimal impact on users.
• Change and Release Management: Act as Change Manager and assist in planning, scheduling, coordinating, and governing changes to IT systems and services.
• Documentation and Reporting: Maintain proper documentation and regular reporting on critical success factors and key performance indicators.

You come with

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Hands-on experience in IT architecture principles, methodologies, and best practices.
• Strong understanding and hands-on experience with IT service management using ITIL framework. Familiarity with COBIT or ISO/IEC 20000 is a plus.
• Proficiency in systems analysis, requirements gathering, and technical documentation.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Detail-oriented with strong analytical and problem-solving abilities.
• Experience with IT service management tools (ServiceNow & Jira) and systems is a plus.
• ITIL certification (Foundation level) is mandatory. COBIT5, TOGAF, AWS Certified Solutions Architect, etc. are desirable.

Your online application

TSCNET Services GmbH
Weihenstephaner Str. 9
81673 München (Munich), Germany

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Utilities

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