IT Service desk Analyst

Role: Service desk Analyst - Italian and English speaking is must

Experience: 3 to 8 Yrs

Location: Italy ( Onsite )

Tasks

Service Desk Analyst (Italian)

• Ø IT Interns with basic knowledge to create tickets in IT tools like Service Now
• Ø Trainings can be provided for Ticketing tool.
• Ø To create Service Now tickets
• Ø Fluent in Local language : Italian

Requirements

Role Description

This is a full-time on-site role for a Service Desk Analyst located in Italy . The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer support on a day-to-day basis. The role requires strong analytical skills and a focus on delivering exceptional customer service.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Customer Service skills
• Excellent problem-solving abilities
• Strong communication and interpersonal skills
• Experience in IT helpdesk or customer service role
• Relevant technical certifications would be a plus

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