IT Service Manager Enterprise Applications

Shape a World-Class IT Service Management Landscape with Us!

Are you passionate about IT Service Management and looking for a role where you can optimize global IT processes and elevate business application services to the next level?

Join our international IT team and help us build a best-in-class ITSM strategy for our Enterprise Applications. With your expertise in ITIL-based service processes, you will play a key role in ensuring the stability, performance, and continuous improvement of our IT landscape.

Responsibilities

1. Manage and optimize IT Service Management (ITSM) for Enterprise Applications
2. Develop and enhance ITSM processes in accordance with ITIL standards
3. Ensure high service quality and efficiency for IT processes, especially for ERP and Business Applications
4. Lead and coordinate Incident, Problem, and Change Management processes
5. Proactively monitor IT services to detect and address potential bottlenecks or system failures early
6. Work closely with internal business units, international IT teams, and external service providers
7. Implement measures for continuous service improvement and process automation
8. Track SLAs and KPIs, generate reports, and provide data-driven insights
9. Support the implementation of new ITSM tools and automation strategies

Profile

1. A degree in (Business) Informatics, Computer Science, or a related field
2. Several years of experience in IT Service Management, ideally focused on Enterprise Applications and ERP systems
3. Strong knowledge of ITIL methodology (certification is a plus)
4. Experience in managing IT service providers and working with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira)
5. Analytical and solution-oriented mindset with a structured and proactive approach
6. Fluent in English (written and spoken) for international collaboration. A good knowledge in German is desirable.
7. Strong communication skills with the ability to translate technical concepts into business language

What you can look forward to

1. Pleasant working atmosphere, flat hierarchies and short decision-making processes
2. International working environment at a global player with strong ice cream brands
3. 30 day vacation plus 24.12. & 31.12.
4. Cooperation with gyms, a company canteen, corporate benefits & business bike leasing

Contact person

You can reach Sophie at .

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