IT Support Engineer (m/f/d)

The deugro group is an umbrella organization for various companies, all of which operate in different areas of project logistics, with 1,500+ specialist employees worldwide. Having 70+ offices located in more than 40 countries, we are strategically placed to service our clients across road, rail, ocean and air freight. Coupled with our supply chain logistics expertise, deugro group are a true logistics expert of choice.Under the umbrella of deugro group, we cover all corporate functions such as accounting and finance, human resources, business processes, IT, consolidation, marketing and QHSES. Our specialized service areas ensure the successful and smooth operation of the group. Become a part of our talented deugro team, as we look for a IT Support Engineer (m/f/d) in Hanau, Germany. Key responsibilities:Supporting users with all relevant hard- and software problems at first and second level via remote, email or telephoneWorking with the internal ticket system and ensuring that all support requests are dealt with on timeDocumenting problems and their solutions for the further development, and updating of our IT knowledge databaseWorking within the Microsoft network environmentSupporting standard hard- and software, including setting up laptops for new employeesInstalling and configuring software, both manually and using automated software distributionError analysis, troubleshooting, and printer configurations in the networkImplementing IT guidelines in the entire IT environmentSupporting IT-based projects, especially new rollouts Skills, knowledge and expertise:Some years of practical work experience as an IT-Administrator or similarExperience in the areas of Microsoft Operating Systems, ideally in an internationally distributed team of a large companyGood knowledge in the support of a hybrid IT infrastructureSolid experience in usage of Microsoft products, especially in Office 365These qualities characterize you: analytical, results-driven, assertiveness, the ability to manage multiple prioritiesExcellent communication skills in English (Cross-Functional and Cross-Cultural)Willingness to travel to provide on-site support within Europe What makes us the ideal choice?A family-owned enterprise established in 1924, has evolved into a leading global specialist in project freight forwarding. Our expertise spans various cargo types including break bulk, out of gauge, dangerous goods, and oversized shipments. Complementing our core services are affiliated entities specializing in transport engineering solutions, global ocean transportation, and specialized transportation assets. We take pride in our commitment to employees, offering opportunities for long-term career growth, hybrid work arrangements, and flexible scheduling options We eagerly seek candidates who possess enthusiasm, passion, and innovative thinking, valuing their ability to translate ideas into action through dedication rather than solely relying on their resume or career history. We value diversity and welcome all applications - regardless of gender, nationality, ethnic or social origin, religion, disability, age and sexual orientation. DEHOCO (Deutschland) GmbHMarco MiragliaNuernberger Strasse 2A-4, Hanau, HE 63450 DEU www.deugro-group.com