IT Support Engineer/Specialist

L2/L3 IT Support RoleAugsburg, Germany JD:4-6 years of Troubleshoot issues related to IT applications used on the shop floor. Working with shop floor operators to understand issues related to IT applications and resolving them as per SOP provided Knowledge of manufacturing process, knowledge of Aerospace industry would be an added advantage.IT endpoint knowledge, applicable on production lines, plus endpoint support.Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch pointsInteraction with Team members for knowledge sharing, knowledge transition and issue resolutionStakeholder management, share regular updates and assist in preparing operational reportsTriaging of issues and coordination with cross functional teams for timely resolutionFollow service management processes (e.g. Incident, Change, Capacity, Problem etc.)Maintaining agreed SLA levels and assuring Quality of delivery at all timesAdhere to shift rotation plan and Operating modelInteraction with SME’s on functional issuesCoordinate communications between suppliers, OEM, and business stakeholders for their particular areaTracks and report progress to stakeholdersWorking experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processesWorking in Client environment as part of ShopFloor L1.5 Support will be a added advantageCandidate has to be fluent in English and German languageWork in shifts as mandated by the customer( 6:30 am till 14:30 pm and 11:00 am till 19:00)