IT Support (m/f/d)

Join to apply for the IT Support (m/f/d) role at GCP - Grand City Property

GCP is a rapidly expanding company in the real estate sector. We are experienced in renting and managing apartments throughout Germany for over a decade. According to our guiding principle "With us in good walls", we improve the living space and the living environment step by step, ensure that good, affordable living space is created and maintained and thus create a high level of tenant satisfaction through contact at eye level. We act reliably, think long-term, find solutions and promote community - both internally and externally. We offer our employees a wide range of development opportunities and attach great importance to mutual respect and appreciative cooperation. We are looking for you as soon as possible.

Location: Berlin

Responsibilities

• 1st & 2nd Level IT Onsite Support: Provide onsite IT support when needed, addressing both 1st and 2nd level issues.
• 2nd Level Global Support: Offer global support for IT-related issues, ensuring timely and effective resolution.
• Technical Issue Resolution: Resolve complex technical issues escalated from the 1st Level support team.
• Root Cause Analysis: Identify the root causes of incidents and recommend appropriate fixes to prevent recurrence.
• Software Expertise: Provide expertise on specific software applications, assisting users with technical challenges.
• Escalation Management: Manage escalations and liaise with other IT teams to ensure issues are resolved efficiently.
• Preventive Actions: Monitor recurring issues and recommend preventive actions to enhance system reliability.
• Technical Escalation Point: Serve as the technical escalation point for critical issues, ensuring they are addressed promptly.
• Infrastructure Support: Provide local and onsite infrastructure support, maintaining the integrity and performance of IT systems and network.

Qualifications

• Proven experience in IT support, particularly in a 2nd Level capacity.
• Strong problem-solving skills and the ability to resolve complex technical issues.
• Excellent communication skills, both written and verbal, in English. German is an advantage.
• Ability to work collaboratively with other IT teams and manage escalations effectively.
• Expertise in specific software applications and a solid understanding of IT infrastructure.
• Proactive approach to identifying and implementing preventive actions.

Benefits

• Interesting, varied and broad range of tasks in one of the largest real estate companies in Germany and Europe
• Good working atmosphere, communication culture on a first-name basis and a pleasant working environment with flat hierarchies
• Individual training and coaching for professional and personal development in our Academy and with our in-house business coach
• Professionally equipped, in-house gym with trainers and courses at the headquarters in Berlin as well as health offers through Wellhub
• Comprehensive company health management and company pension scheme
• Support for commuting through public transport subsidy and bike leasing options
• Modern IT equipment such as laptop and mobile phone
• Mobility and flexibility through pool cars and company cars
• Flexible working hours and mobile working
• Family-friendly benefits and discounts via partner companies
• Drinks and a selection of fruit

Important note: Please be advised that a valid work permit for Germany is required for non-EU citizens. Applications without a valid work permit and sufficient German language skills may not be considered.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT System Training and Support

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