Stellenbeschreibung:

Job SummaryThe IT Support Specialist is responsible for providing high-quality support to end-users, ensuring the smooth operation of IT systems and equipment.Key Responsibilities:Install, configure, and maintain end-user hardware and software in accordance with established standards and procedures.Provide level 2 and 3 technical support via ServiceNow, ensuring timely resolution of issues and excellent customer service.Collaborate with vendors to resolve complex hardware issues and take ownership of incidents.Manage incidents and problems, and support local IT projects and rollouts.Maintain accurate asset records in the central CMDB.Serve as primary IT support at your location, including occasional support for other sites across Europe.Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.Represent and promote IT services within the organization.Requirements:Strong level 2 desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration toolsBasic understanding of warehouse operations and handheld device configurationFamiliar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshootingKnowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awarenessStrong customer service mindset, problem-solving ability, and end-to-end issue ownershipExcellent communication, time management, and collaboration skills across all levelsPresentation and training abilities for small groupsGood English and German skillsWe are an equal opportunities employer and welcome applicants without regard to race, colour, gender, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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