IT Support Technician - Franknfurt

Desktop Support Technician
We are hiring for a Desktop Support Technician

Location:
𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Frankfurt, Germany

Work Pattern:
Work Pattern: 3x days a week

Staff Needed:
Staff needed: 2x people

Duration:
Duration: 6-12 Months with a high chance for extentions.

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:
B2/C1 Fluency in German/Deutsche and English (written and verbal).

Equipment Provided:
Systems and equipment, including a PC and phone.

Additional Information:
Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.