Stellenbeschreibung:

Job TitleWe are seeking a highly skilled IT Support Technician to join our team.About the RoleThe IT Support Technician will be primarily responsible for providing onsite support of end-user devices, asset management, and physical maintenance of IT equipment. This role involves set up and maintaining end-user hardware following SOPs and manuals, as well as providing 2nd and 3rd level IT support via ServiceNow ensuring SLA compliance.Set up and maintain end-user hardware following established procedures.Provide advanced IT support services to employees across Europe.Manage incidents and problems efficiently and effectively.Collaborate with vendors for hardware issues and take ownership of complex incidents.Key ResponsibilitiesThis role requires a high degree of technical expertise and excellent problem-solving skills, as well as strong communication and collaboration skills.The successful candidate will have experience working in a similar role and possess a strong understanding of IT infrastructure, including routers, switches, cabling, file/print services, Active Directory, and basic server/network troubleshooting.Required SkillsTo succeed in this role, you will need:Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365).Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers).Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools.Familiarity with ITSM tools (e.g. ServiceNow) and ITIL V3 Foundation certified.Excellent communication, time management, and collaboration skills.Working EnvironmentThis role involves working in a fast-paced environment, often under pressure to resolve technical issues quickly.You will work closely with other teams and departments to ensure seamless delivery of IT services.What We OfferIn return for your skills and expertise, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.We value diversity and inclusion in the workplace and encourage applications from candidates from all backgrounds.

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