Stellenbeschreibung:

What We Do

At revel8, we redefine cybersecurity training with hyper-realistic simulations that reflect today’s evolving attack landscape. Our innovative platform combines AI-driven multi-channel attacks with gamified, real-time learning to build resilience where it matters most: the people.

We’re looking for a (Junior) Customer Success professional to join our early CS team and help our clients get the most out of our platform. You’ll own client relationships, drive onboarding and adoption, and act as a technical point of contact, ensuring our customers achieve real impact with our solutions.

Join revel8 on the mission to create 10 million human firewalls!


Your role
• Build Relationships: Develop, maintain, and own strong relationships with a portfolio of 20-40 clients, primarily in the DACH region.
• Drive Success: Lead the onboarding process for new clients and champion long-term product adoption.
• Grow Your Expertise: Become a go-to technical expert on the revel8 platform, leveraging your deep understanding of its capabilities and best practices to guide our customers.
• Empower Customers: Advise customers on how to leverage our platform to achieve their security goals and drive meaningful results.
• Identify Opportunities: Monitor customer usage and engagement to find opportunities for improvement, upselling, or expansion.
• Shape Our Strategy: Collaborate with the CS team to develop and refine a scalable Customer Success playbook.


Your profile

• You have initial experience in a client-facing role such as Customer Success or Account Management, ideally within a B2B SaaS company.
• You are fascinated by AI and the world of cybersecurity awareness.
• You have a strong technical aptitude and a genuine curiosity for learning products in-depth to help others succeed.
• You are a tech-savvy, self-driven individual who enjoys solving challenges and finding practical solutions for clients.
• You thrive in a fast-paced, hands-on environment with a high degree of autonomy and ownership.
• You are a courageous collaborator who isn't afraid to ask questions, experiment with new ideas, and advocate for customer needs.
• Fluent in German & English: You can communicate confidently with our team, our clients and other stakeholders.


What We Offer

• Foundational Role: Be a core member of our early Customer Success team and directly shape how we support and delight our clients.
• Own Your Impact: Take full ownership of client relationships and initiatives, from onboarding to long-term adoption, and see the direct results of your work.
• Continuous Learning: Work alongside experienced Customer Success and Product experts in a highly collaborative environment from day one.
• Grow With Us: As we scale, your contributions will be crucial in defining our Customer Success strategy and playbook.
• Hybrid Flexibility: We value in-person collaboration at our Munich hub but balance it with the flexibility of a modern hybrid work model.
• Collaborative culture: Join a close-knit team that values innovation, teamwork, and celebrating successes.
• Competitive salary, commission, and a mission-driven team that cares about doing great work.


Start Date: ASAP

We are currently based in Berlin but will move to Munich in Q1'26


About Us

We are an equal-opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply, and we can help with immigration.

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung