Junior Operations Lead - EMEA market

Stellenbeschreibung:

Overview

As the Operations Team Lead, you will support and manage the day-to-day operations of field data collection driving teams. Reporting to the Country Manager, you will lead efforts to uphold high standards of quality, safety, and efficiency, while helping drive performance improvements. You will act as a key liaison between field teams, vendors/partners, and internal stakeholders to ensure workflows run smoothly and targets are met.

Responsibilities

Lead and manage field operations teams involved in data-collection driving, ensuring adherence to operating procedures
Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews
Facilitate regular team meetings to share updates, procedures, and best practices
Work closely with internal teams and external vendors/partners to coordinate logistics, coverage assignments, resource planning, and workload balancing
Provide subject-matter expertise on regional operational issues; advocate for solutions when needed
Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders
Support business reviews; assist with invoice verification, forecasting, and financial / quality / safety control processes
Monitor performance trends and SLAs; identify issues and drive corrective action plans
Participate in continuous improvement programs; lead root-cause analyses and follow through with proactive and corrective measures
Escalate critical operational issues (performance, safety, function) to senior management when required
Perform additional tasks as needed to support the team and organizational goals

Required Qualifications & Skills

Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor-partner settings
Excellent verbal & written communication skills
Strong organizational ability; comfortable managing fast-paced workflows and handling urgent issues
Ability to build rapport, set clear expectations, give constructive feedback, and lead by example
Proficient in analyzing data to derive insights and determine actions to improve performance
Self-motivated, adaptable, and a team player
Willingness and ability to travel to field sites as needed

Preferred Qualifications

Experience specifically in data-collection driving operations or projects involving field vendors
Familiarity with designing or using dashboards or tools for tracking operational metrics
Prior exposure to financial controls, forecasting, or vendor sourcing
Demonstrated experience in quality assurance, safety standards, or compliance