Lead IT Administrator (M/F/D)

About The Role

Are you ready to help shape the future of electrification? At TWAICE, we are at the forefront of battery analytics software, pioneering industry-leading technology across Europe and the Americas. Our mission is clear: achieve net zero by 2050 through rapid electrification.

As Lead IT Administrator you will be the go-to expert for a broad range of IT topics; ensuring security, handling IT operations, and aligning IT strategy with business objectives. This role requires strong technical expertise, a hands-on supportive mentality, and the ability to prioritise strategically. This position is key to both maintaining regulatory readiness and building long-term digital resilience.

Your daily business will involve

• Lead the continuous improvement of the TWAICE's IT systems
• Across tooling, operating systems, networking, identity and endpoint management, as well as device lifecycle processes across a hybrid workforce
• Office video- and audio systems, local IT infrastructure and network setup
• Be the primary contact for IT issues - working on and continuously improving our IT support
• Serve as the technical backbone of our Information Security Management System (ISMS)
• Support the secure operation of cloud-based services (e.g., Microsoft 365, SaaS platforms), including configuration, monitoring, and backups in collaboration with our DevOps team

Your profile

This is a hybrid role with office presence expected.

• Working experience in System Administration, Networking, Device and Tool Management
• Hands-on working mentality and self-management skills to handle both daily operation and project work
• Experience working with remote distributed teams
• Experience with project leadership, making decisions independently and managing external IT support
• Strong collaboration skills with internal teams (Engineering, Legal, Compliance, Data Protection, Operations) and external suppliers
• Ability to implement a secure-by-default culture, act as a trusted partner for senior management, and enable employees to work best
• Fluent in English
• Strategic part: Assess IT needs, support tool rollouts, and streamline digital workflows that improve productivity, security, and onboarding/offboarding
• Tooling: Microsoft 365, Atlassian, Windows + MacOS devices, Monitoring and Patch Management Tools (e.g. NinjaOne, Zabbix, etc.), Mobile Device Management Tools (e.g. Microsoft Intune, etc.), Hardware Asset Management (e.g. Jira Assets, Snipe-IT, etc.), Network Management (Ubiquiti Hardware, HP Switches, Cisco Switches, etc.)

Benefits

TWAICE offers a competitive compensation package designed to reward your contributions and invest in your future. This includes a competitive salary that reflects your experience and skills, alongside the opportunity to directly participate in TWAICE's success through virtual company shares (VSOP). We further support your growth and well-being with a comprehensive benefits package.

• Access to Wellpass
• Easy and affordable bike leasing with JobRad
• We subsidise the company pension scheme with 100%
• Flexible working hours and flexible home office within Germany
• We provide you with state-of-the-art IT hardware
• Working from within the EU is also possible for up to 90 calendar days a year
• 30 vacation days

About Us

TWAICE is the data analytics platform for growing battery energy storage operators. We help companies run safer, more reliable, and more profitable BESS fleets with easy-to-use software that works across any vendor, technology, or market. Our cloud platform transforms raw battery data into real-time insights that cut downtime, prevent failures, and boost lifetime returns. Founded in 2018, TWAICE supports leading storage operators worldwide with software that accelerates the shift to a more sustainable, resilient energy grid.

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