Lead Solution Architect Consumer Data & CRM Ecosystem (m/f/d)

BSH Home Appliances Group München

Stellenbeschreibung:

Overview

Lead Solution Architect Consumer Data & CRM Ecosystem (m/f/d) at BSH Home Appliances Group.

Location & Employment

Munich – Full time

Responsibilities

Architecture Governance & Design: align requirements with the target architecture & capability map and ensure a lean & impactful CRM Ecosystem
CRM Strategy: Partner with stakeholders to optimize CRM strategies and related solution landscape and stay updated on industry standards & trends
Data Management: Develop strategies for customer data integration and governance, ensuring quality, privacy and compliance
Integration management: ensure proper information architecture and data exchange for Account and IoT data within IT Ecosystem
Solution Design: Design scalable CRM & marketing solutions for (B2)B2C and functionally lead to department’s solution architects

Qualifications

Bachelor’s degree in Computer Science, IT, Marketing, or correlated field; a master’s degree is preferred
Proven experience as a Solution Architect in CRM marketing, consumer data and analytics within an international context
Familiarity with CRM platforms (e.g. SAP-SMC, SAP-CDP/CDC, MS Dynamics, Sprinklr) and analytics tools (e.g. Adobe Analytics, SAP-SAC/BW)
Strong analytical, communication and interpersonal skills as well as knowledge of data privacy regulations (e.g., GDPR, CCPA)

Benefits

Flexible working time models that adapt to current life situations (e.g. mobile working, part-time, job sharing, sabbatical)
Support for professional and personal development at BSH’s internal Global Learning Campus
Attractive company pension plan financed by the employer

About the Company

BSH Home Appliances Group is a leading manufacturer of home appliances and solutions with global brands Bosch, Siemens, Gaggenau and Neff. Everyone is invited to make their individual contribution to our overall success.