Lead - Value Engineer

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to setup and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use.

We are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers happy. We are looking for a Lead Value Engineer to join our growing GTM team in Bangalore, India! If you have great analytical skills and are maniacal about value selling, we want to talk to you. If you are a good speaker, good at building (mathematical) value models and can communicate effectively with a variety of audiences , we want to talk to you. If you believe that you can shine in a fast paced and high growth work environment, then we definitely want to talk to you. Hit us up and let's chat. 

Our Value Engineering team is expanding and actively seeking a Lead Value Engineer to join our team. As a Lead Value Engineer, you will collaborate with our sales account teams to create and develop business cases derived from a value-based methodology.

About the Role:
As a Value Engineer you will lead moderate-sized initiatives to identify, quantify, and communicate the value delivered by our SaaS solutions to customers and internal stakeholders. You will serve as a trusted advisor, translating complex technical and business requirements into actionable value frameworks that drive product adoption, customer satisfaction, and revenue growth.

Key Responsibilities:

• Conduct value discovery sessions with Freshworks prospects & customers. Capture customer objectives and ensure outcomes are documented to demonstrate quantifiable business value.
   
• Collaborate closely with cross-functional teams such as sales, product management, marketing, and customer success to quantify and articulate value propositions for diverse customer segments.
   
• Conduct detailed data analysis, cost-benefit evaluations, and business case modeling to demonstrate ROI and support customer decision-making.
   
• Develop compelling value presentations, demos, and documentation tailored to both technical and executive audiences.
   
• Mentor and support junior value engineers and other team members in best practices and methodologies.
   
• Continuously improve value engineering processes, frameworks, and tools to adapt to evolving SaaS business models and market demands.
   
• Monitor and measure realized value post-sale to drive continuous improvement and customer retention.

Required Skills and Competencies:

• 5+ years of value engineering, financial analysis, or related experience within SaaS or technology companies.
   
• Strong discovery skills: expert in gathering and synthesizing data from multiple sources, understanding customer needs and usage patterns.
   
• Advanced solutioning skills: capable of designing innovative value propositions and modeling scenarios aligned with customer business goals.
   
• Operational excellence: proven ability to manage projects efficiently, maintain high-quality deliverables, and incorporate continuous feedback.
   
• Proficiency with data analysis tools and techniques to conduct quantitative and qualitative value assessment.
   
• Excellent communication skills with the ability to present complex information clearly and persuasively.
   
• Collaborative mindset with experience working in cross-functional teams.
   
• Ability to influence and build relationships with stakeholders at all organizational levels.
   

Preferred Qualifications:

• Experience with SaaS business models, cloud technologies, and subscription-based revenue metrics.
   
• Familiarity with financial valuation, pricing strategies, and contract negotiation support.
   
• Experience mentoring or leading junior engineers or analysts.
   
• Bachelor’s or advanced degree in Engineering, Business, Finance, or related field.

The annual base salary range for this position is $ 128,000.00 - 160,000.00 USD + Variable Compensation

Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level. Equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.