Liquid and Powder Technologies Service Process Excellence Leader (m / f / d)

Responsibilities

You will establish a structured process governance framework, ensuring operational excellence, transparency, and knowledge-sharing across our LPT Service landscape.

This position will be based in Europe, with the exact location to be determined.

Key Responsibilities

• Drive the documentation, streamlining, and harmonization of LPT Service processes globally.
• Design, implement, and drive the adoption of new standards and processes, including change management, documentation & governance, and training programs.
• Identify and integrate local best practices from LPT or other divisions to improve related processes.
• Collaborate with the IT team to identify opportunities for automation and digital transformation of service processes, enhance existing tools, and assess new technologies.
• Represent LPT Service within the global Business Process Management (BPM) community, ensuring alignment with the overall GEA process landscape.
• Work closely with the LPT Customer Experience Transformation Leader to ensure service processes are optimized for customer success.
• Promote Lean Service System principles by incorporating a LEAN approach into your work.
• Foster a Lean and Six Sigma culture by training and coaching teams on Lean methodologies, tools, and techniques to drive continuous improvement.
• Develop a Lean Learning Path within LPT Service in collaboration with the LPT Academy, providing employees with training in continuous improvement and Lean Service System best practices.

Your Profile / Qualifications

Requirements :

• 5+ years of experience in LEAN / Six Sigma initiatives and driving continuous improvement in an industrial business environment (LEAN / Six Sigma Black Belt preferred)
• Bachelor's degree in business or a related field.
• Strong leadership skills, including experience in managing change.
• Results-oriented mindset with strong analytical and organizational skills.
• Willingness to travel domestically and internationally as required.
• Fluent in English, with excellent written and verbal communication skills.

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