Liquid and Powder Technologies Service Process Excellence Leader (m/f/d)

Overview

As the LPT Service Process Excellence Leader, you will drive the documentation, harmonization, and improvement of our LPT Service Process landscape from end to end. Your goal is to enhance customer response and request resolution times, increase employee satisfaction, and ensure consistent, outstanding service. Guided by data and a LEAN service approach, you will identify and implement improvement opportunities to simplify, innovate, and automate processes—ensuring our business operations are focused on enhancing operational efficiency and customer experience.

Responsibilities

• Drive the documentation, streamlining, and harmonization of LPT Service processes globally.
• Design, implement, and drive the adoption of new standards and processes, including change management, documentation & governance, and training programs.
• Identify and integrate local best practices from LPT or other divisions to improve related processes.
• Collaborate with the IT team to identify opportunities for automation and digital transformation of service processes, enhance existing tools, and assess new technologies.
• Represent LPT Service within the global Business Process Management (BPM) community, ensuring alignment with the overall GEA process landscape .
• Work closely with the LPT Customer Experience Transformation Leader to ensure service processes are optimized for customer success.
• Promote Lean Service System principles by incorporating a LEAN approach into your work.
• Foster a Lean and Six Sigma culture by training and coaching teams on Lean methodologies, tools, and techniques to drive continuous improvement.
• Develop a Lean Learning Path within LPT Service in collaboration with the LPT Academy , providing employees with training in continuous improvement and Lean Service System best practices.

Your Profile / Qualifications

• 5+ years of experience in LEAN/ Six Sigma initiatives and driving continuous improvement in an industrial business environment (LEAN/ Six Sigma Black Belt preferred)
• Bachelor's degree in business or a related field.
• Strong leadership skills, including experience in managing change .
• Results-oriented mindset with strong analytical and organizational skills .
• Willingness to travel domestically and internationally as required.
• Fluent in English , with excellent written and verbal communication skills

For reasons of readability, no gender-specific differentiation is made in the job advertisement. However, the job advertisement is explicitly aimed at all persons, regardless of gender or lack thereof.

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