Microsoft Dynamics 365 Technical Consultant (f/m/d)

We're looking for a Microsoft Dynamics 365 Technical Consultant to drive the technical evolution of our customer service platforms. You'll play a key role in designing, configuring, and optimizing our Dynamics 365 Contact Center environment, integrating cutting‑edge AI tools, and ensuring seamless system performance.

Possible locations: Berlin, Amsterdam, Heerenveen, Verl, Baden‑Baden, or Münster

Your responsibilities:

• Design and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience.
• Develop and maintain Power Automate workflows, custom connectors, and integrations with backend systems.
• Deploy and fine‑tune AI‑driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions.
• Lead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation.
• Monitor system health, troubleshoot complex issues, and implement performance improvements.
• Manage security configurations, user roles, and access controls in compliance with enterprise standards.
• Collaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements.

Your profile:

• Proven experience in technical configuration and development within Dynamics 365.
• Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services.
• Familiarity with AI tools in customer service environments (e.g., Copilot, chatbots).
• Knowledge of security, compliance, and role‑based access control.
• Analytical mindset with the ability to diagnose and resolve system inefficiencies.
• Fluent in English; German is a plus.

Why Riverty?

• Be a technical leader in transforming customer service operations.
• Work with the latest in AI automation and Microsoft technologies.
• Collaborate with cross‑functional teams in a dynamic, international environment.
• Enjoy flexible working conditions and a strong focus on work‑life balance.

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