Onsite Desktop Support Engineer

Overview

Join to apply for the Onsite Desktop Support Engineer role at Natobotics .

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.


• Windows Client Administration.


• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.


• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.


• Identify, log and resolve technical problems with software applications or network systems.


• Identify potential changes and system improvements to present to technical teams for consideration and implementation.


• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.


• Where required, administer, and resolve issues with associated end-user workstation network software products.


• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.


• Basic experience in supporting networks devices and servers in business environment.


• Ensure that work is carried out within agreed service levels.


• Explain and document technical issues in a clear way to technical teams, business stakeholders.


• Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.


• Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills.


• Strong capabilities in Windows 10 / Windows 11 support, migration and deployment.


• If necessary, liaise with third-party support and PC equipment vendors.


• Perform related duties consistent with the scope and intent of the position.


• Hands-on experience End to End Desktop/Laptop life cycle management.


• Experience and desire to work in a Global delivery environment.


• Communication and analytical skills.


• Provide technical support to clients on-site, resolving hardware, software, and network issues.


• Install, configure, and maintain computer systems and related equipment.


• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.


• Train and educate clients on how to use new technologies and software.


• Document technical issues and solutions for future reference.


• Maintain a positive and professional attitude while interacting with clients.


• Stay up to date with the latest technology trends and advancements.

Technical Experience

The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience on the following technologies:

• Microsoft Client OS (Win 10, 11)


• Active Directory and its services, DHCP, DNS


• Print and File share services


• Hardware break-fix


• Patch Management

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).


• Minimum 3 to 5 years of experience in technical support, preferably in an onsite environment.


• Strong understanding of computer hardware, software, and networking concepts.


• Excellent communication and interpersonal skills to build rapport with clients.


• Ability to work independently and solve problems effectively.


• Excellent time management and organizational skills.


• Valid driver's license and willingness to travel to client sites (preferred).


• Experience with specific industry-related technologies.


• Certifications in relevant technical fields (CompTIA A+, Network+, etc.).


• Bilingual or multilingual skills (country specific local language skills preferred).

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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