Operation and Support Engineer (f/m/d)

Join to apply for the Operation and Support Engineer (f/m/d) role at ng-voice .

About Us

Committed to building the next generation of 100% software-based mobile networks, ng-voice combines DevOps with telecommunications expertise to create innovative mobile infrastructure solutions for operators and enterprises that want to deploy future-proof networks. The role is located in Hamburg.

What You’ll Do

• Continuous operations of the solution.
• Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
• Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
• Troubleshoot IMS Telco or Cloud-related issues.
• Keep clients updated on the progress.
• Continuously monitor the deployed solutions.
• Continuously improve internal processes and KPIs.

Requirements

Our ideal new colleague:

• Experience with Linux machines (setup, admin, operation).
• Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
• Debugging and tracing skills (Wireshark).
• You are experienced with IMS.
• Very good communication and customer handling skills.
• Fluency in English.
• Available to work in rotating shifts.
• Experience providing support to technical clients and their teams.

Nice To Have

• Knowledge of signaling standards and protocols such as SIP and Diameter.
• Experience with Kubernetes administration.
• Worked with public clouds like AWS and GCP.
• Experience in mobile networks (EPC and 5G).

Benefits

A little more about our culture and why you should join:

• Work-Life-Balance is a priority: Flexible working that suits you - hybrid remote culture.
• We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in an industry that is traditionally not very diverse.
• Culture of a fast-growing start-up with the maturity of an enterprise company.
• We value experience and knowledge over formal degrees.
• Entrepreneurial culture and flat hierarchies.
• Mobility, fitness, language class, and wellness benefits (full-time employees).
• Home office budget (full-time employees).

Equality and Inclusion

ng-voice is an equal opportunity employer. We value diverse experiences and backgrounds and believe they benefit our growth and performance.

Hope we caught your attention; we look forward to getting to know you!

Please be aware that we are currently not collaborating with agencies and any profile received will not be taken into consideration.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Telecommunications

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