Operation Support(Sorting Quality)

Job Responsibilities

1. Responsible for diagnosing and improving accounts receivable exceptions, closing financial receivable loss loops, and managing physical dispatch cycles to achieve accounts receivable improvement targets.
2. Handle customer complaints (work orders) and improve loss and damage experiences to drive continuous quality enhancement.
3. Promote the implementation of standard processes, monitor the effectiveness of experience and accounts receivable improvement initiatives, utilize digital tools for data monitoring, collect onsite issues, and provide optimization suggestions.
4. Establish and execute standard operating procedures (SOP) for exception reporting.
5. Develop and optimize SOP for the EU picking and transportation exception system.

Job Requirements:

1. Bachelor’s degree or higher.
2. Minimum of 5 years of relevant industry experience, with at least 3 years in this role or a similar field.
3. Proficient in lean management methodologies, with strong data analysis skills and practical experience in continuous improvement.

工作职责

1. 负责货物应收异常诊断与改善、财务应收回损闭环及实物调度闭环，对应收改善目标负责。
2. 负责客诉（工单）处理与丢破体验提升，推动质量持续改善。
3. 推动标准流程落地，监控体验与应收改善举措效果，通过线上化工具进行数据监测，收集场地问题并反馈优化建议。
4. 建立并执行异常上报SOP标准操作流程。
5. 负责EU拣运异常系统的SOP制定与优化。

职位要求：

1. 本科及以上学历。
2. 5年及以上相关行业经验，3年及以上本岗位或类似领域经验。
3. 掌握精益管理方法，具备数据分析能力和持续改进实践经验。

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