Passenger Charter Broker - Cologne (w/m/d)

Senior Broker – VIP & Passenger Charter Broker (Cologne, Germany) – Chapman Freeborn Airchartering

Purpose of the Role

• Client Acquisition and Relationship Management: Proactively source potential clients through cold calling, nurture established relationships, and develop new connections to secure charter flight contracts.
• Aircraft Sourcing and Contracting: Utilize industry connections to source suitable aircraft at competitive prices, liaise with operators to deliver tailored solutions and contract accurately and efficiently.
• Comprehensive Flight Management: Oversee all aspects of flight operations from booking to completion, including compliance, finance coordination, catering, ground handling, slots and permits, ensuring seamless service delivery.

Key Responsibilities

• Maintain a high volume of cold calls to identify potential clients, generate new business opportunities and achieve KPI expectations.
• Follow up promptly and consistently on all calls and leads to build a strong sales pipeline.
• Log business activity of calls and meetings accurately in the CRM, ensuring consistent follow‑up to maximize potential deals and bookings.
• Explore new business opportunities and untapped markets through research, cold calling and industry networking to grow the client portfolio.
• Build and maintain strong relationships with clients, ensuring their needs are met and they receive excellent service.
• Demonstrate excellent aircraft knowledge to identify and source the most suitable options for each client’s specific requirements.
• Stay informed on industry trends and operational updates, continuously improving knowledge and skills to enhance service delivery and maintain a competitive edge.
• Work closely with internal teams, including Risk and Compliance, Legal, and Finance, to deliver seamless services and ensure all processes adhere to regulatory requirements, contractual obligations and company standards.
• Meet and exceed the expected KPI targets and objectives set for cold calling, client acquisition and business development.
• Travel as required in line with business requirements, ensuring full flexibility to support operational demands.

Qualifications

• Minimum 2 years of relevant experience within aviation.
• Experience in passenger sales / air chartering.
• Knowledge of the regional EU market.
• Proactive approach to identifying business development opportunities.
• German and English language skills at an effective operational command.
• Ability to balance client needs with business objectives.

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Opportunity to join a global company and be part of a diverse international team.
• Professional development and career opportunities.
• Unlimited access to thousands of courses on LinkedIn Learning.

With more than 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation‑related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations and well‑known names from the entertainment business.

Chapman Freeborn aims to promote equality, diversity, fairness and respect for future and current staff at all levels of the organization. We aim to provide equal opportunities in all aspects of employment and to ensure that the talent and skills of all individuals are maximised.

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