Stellenbeschreibung:

Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice. 


We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.


To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive. 


While our headquarters is in Bethesda, MD, our teams are distributed across the country.  If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us. 


About the role:


The Patient Engagement Coordinator plays a central role in ensuring that our patients receive consistent, high-quality engagement and are supported in maintaining their ongoing care. Unlike traditional call center or sales roles, this role is grounded in empathy, trust-building, and patient-centered communication.


This role will focus on reaching out to existing Accompany Health patients to schedule Annual Visits, follow-up appointments with clinicians, and provide gentle reminders, answer questions, and reinforce the value of our continuous support. Your work will help patients stay engaged with their care teams and build stronger relationships with us over time.


You’ll spend the majority of your time on outbound calls and follow-ups, but with a service mindset rather than a sales quota. Your success is measured by your ability to deliver an outstanding patient experience, ensure continuity of care, and maintain accurate records.



Responsibilities will include:


• Conduct outbound calls, texts, and other virtual outreach to schedule Annual Visits and follow-up appointments with existing patients.
• Gently educate patients on the importance of ongoing care and the benefits of completing their annual visits and any necessary follow-up appointments with clinicians.
• Handle inbound calls from patients with warmth and professionalism, answering questions and directing them appropriately.
• Maintain up-to-date and accurate documentation of all patient interactions using our internal CRM system.
• Collaborate closely with clinical care teams to ensure alignment on visit readiness and follow-ups.
• Provide an empathetic, respectful, and encouraging patient experience on every call.
• Monitor scheduling metrics and contribute to achieving engagement goals, with an emphasis on service quality over volume.
• Act as a liaison between patients and the care team to address basic concerns and questions about services.

What makes you a fit for the team:


• Excellent communicator with a warm, patient-first mindset.
• Empathetic listener who can connect with a wide variety of individuals, especially seniors and those with complex needs.
• Comfortable with structured workflows and consistent follow-ups, while always maintaining a human touch.
• Motivated by helping others succeed in their healthcare journey.
• Able to manage multiple tasks in a fast-moving, remote-first environment.

Desired skills and experience:


• Required
• High School Diploma/GED or higher
• 2+ years of related experience in a healthcare sales, direct marketing or customer service capacity
• Ability to quickly build trust and rapport with seniors and other patients
• Ability to work after hours and weekends if needed
• Ability to work independently and as part of a team
• Are internet-connected, able to work remotely


• Preferred 
• Direct-to-consumer sales or patient engagement at a health plan, medical facility or another healthcare setting
• Knowledge of Medicaid and/or Medicare programs and senior services
• Bachelor’s Degree preferred


#LI-Remote
#LI-JL1


For Patient Facing Roles
To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.


We embrace diversity and believe it creates a healthier atmosphere:  Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung