Stellenbeschreibung:

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.

Join our Payment Operations team at Moss as a Payment Operations Analyst (f/m/d)!

Our Payment Operations team handles all our payments processes, guaranteeing a seamless and efficient experience for our customers across various countries. As part of this team, you will have a strong focus on investigating and resolving payment issues, implementing outside-the-box solutions, as well as working closely with stakeholders inside and outside the organisation to ensure scalability and sustainability of our processes.

Your responsibilities

No day is the same at Moss, but here’s an idea of what you could be doing day-to-day:

• Investigate payment issues: Identify, troubleshoot and resolve bank and card payment issues across our key markets in collaboration with internal and external stakeholders

• Prevent payment failures: Leverage data analysis to identify trends and root causes of payment declines to reduce failure rates and improve customer experience

• Manage dunning and collections processes: track overdue payments and work together with external dunning and collections partners to collect outstanding debt

• Prepare reports: Be responsible for timely and accurate partner reporting

• Own processes and support product improvements: Maintain and improve operational processes and documentation, and support testing and rollout of new features, workflows and initiatives in collaboration with Product and Engineering teams




About you

We think you’ll need the following experience and qualifications to succeed in this role:

• Bachelor's degree or initial working experience (also internship experience)

• Strong communication skills in English (C1) and German (B2)

• Basic knowledge of SQL is a strong plus

In addition, here are the skills and attributes we are looking for:

• Analytical: By effectively leveraging your SQL, Microsoft Excel/Google Sheets and workflow automation skills, you drive solutions supported by data.

• Customer-centric: Placing the customer at the forefront, you consistently seek opportunities to enhance the payment experience, aligning processes with customer expectations and internal requirements.

• Improvement-driven: With a proactive mindset, you identify and address inefficiencies in payment processes, striving to streamline operations and improve workflows, while also prioritising tasks strategically to ensure maximum impact from your efforts.

• Collaborative: Engaging effectively with internal and external stakeholders, you communicate clearly and methodically to ultimately deliver exceptional service to customers.

• Quality-oriented: You consistently execute tasks with a reliable and error-free approach, taking pride in the quality of your work.

About Moss

Moss is a SaaS scale-up founded in Berlin, with a team of 250+ people from 40+ nationalities in 6 offices across Europe. 

Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement.

Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.

Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:

• Top-of-market compensation package, including equity. 

• Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.

• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

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NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung