Payments Strategy, (Senior) Merchant Onboarding Specialist

Payments Strategy, Senior Merchant Onboarding Specialist

Join to apply for the Payments Strategy, Senior Merchant Onboarding Specialist role at Payrails.

About Payrails

Payrails is a global payment software company helping leading enterprises to take control of their payment operations and maximize performance. With deep experience in the payments space and firsthand knowledge of merchants' challenges, we’ve seen how fragmented, complex, and inefficient these systems can become. Now, we are setting a new industry standard for how enterprises around the world manage and optimize payments, with more control, visibility and flexibility than ever before. Our vision is to reimagine payments from the ground up. We are building a deeply integrated meta layer that spans the entire payment lifecycle with a modular architecture. This helps us give leading brands building blocks to craft solutions to most complex operational challenges, tailor seamless customer experiences and grow their business. We are backed by some of the world’s top investors including Andreessen Horowitz, HV Capital, EQT Ventures and General Catalyst, who share our mission to simplify payment complexity globally. At Payrails, we’re committed to building a team of exceptional people who are driven to build, solve, and deliver at the highest level. Excellence isn’t just a value here; it’s a way of working. We believe that great people thrive in environments where there’s trust, clarity, and shared purpose. We work openly and collaboratively, with deep respect for each other’s craft. Everyone is encouraged to understand the bigger picture – what we’re building, why it matters, and what stands in the way. When people have that context, they move faster, take ownership, and make better decisions. We care about creating a culture where people feel inspired to do their best work and a deep sense of responsibility to help us bring our vision to life. Success at Payrails means staying focused on the problems that matter most, and executing with purpose.

Your team

Payrails is a highly dynamic workplace with our Payment Strategy team fronting to our clients. Our mission is to:

• Deliver tailor-made and innovative solutions to complex and demanding merchant requirements, pain points, and use cases
• Provide best-in-class onboarding experience and service to our merchants
• Optimise payment performance and amaze our merchants with data-driven insights and growth opportunities in the Fintech sector
• Follow the latest Fintech trends to improve our offering and empower our clients’ growth

Our team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable people and the freedom to make your own impact. You as our Senior Merchant Onboarding Specialist, Payment Strategy will be driving our customer experience to ensure success.

How you will make an impact

• You will own the end-to-end onboarding journey for Payrails merchants - from contract signature through project kickoff, technical implementation, testing, and go-live
• You will design and execute customer integration plans and change management strategies, defining clear timelines and milestones
• You will set and manage clear expectations with internal and external stakeholders through proactive communication and regular status updates
• You will identify and resolve risks or blockers early in the onboarding journey to keep projects on track and merchants on schedule
• You will partner closely with the Solution Engineering team to improve the overall Payrails customer journey
• You will collaborate cross-functionally with Product and Engineering teams to help drive product strategy
• You will build and maintain centralised documentation, playbooks, and onboarding assets that enable internal teams and merchants to self-serve
• You will travel to customer sites as needed to run workshops, facilitate go lives or join in launch parties

What we are looking for

• You have 5+ years of experience in project or onboarding management, ideally in a fast-paced, complex B2B or fintech environment
• You have experience with API integrations, technical documentation, and working with engineering and product teams to resolve implementation challenges
• You are familiar with payment processing systems, financial services integrations, or e-commerce infrastructure
• You are comfortable using tools such as Jira, Confluence, Slack, Linear, Notion etc.
• You are highly organised, comfortable in high-pressure environments and can bring structure to ambiguity
• You have experience managing multiple concurrent projects with cross-functional stakeholders, balancing technical complexity with customer-first thinking
• You bring a strong sense of ownership and a proactive mindset, constantly looking for ways to improve the merchant experience
• You hold a Bachelor\'s degree in Business, Economics, Engineering, or equivalent field
• Fluency in English - additional languages (e.g., German, French, Spanish, Arabic) are a strong plus for our global merchant base
• PMP or other project management certifications are a plus

What we offer

• High impact and high velocity environment with the most talented and ambitious people you will ever work with
• A chance to shape the story of a company and a category from the ground up
• Real ownership. You’ll have the freedom and trust to build, test, and take lead
• A product used by the best brands around the world
• Visa and relocation support for you and your family where required
• Hybrid working with an office in the heart of Berlin
• Regular team events, activities and off-sites
• Discounted Urban Sports Club membership
• Competitive salary and equity package
• 27 days of annual paid vacation

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Technology, Information and Internet

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