People Operations Partner (f/m/d)

About IDnow

At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.

Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

This position is based in Munich, Germany.

Job Description

We are looking for a motivated and experienced People Operations Partner to join our team in Munich. In this role, you will take care of all employee concerns while ensuring a seamless process in all People Operations processes. You will play a key role in HR operations, employee relations, and process improvement, helping to foster a positive and productive workplace culture.

Key Responsibilities

• Main contact for employee relations: Independently managing employment questions and consulting employees within local labour law (e.g. with Payroll, Parental Leave, Sick Leave, Vacation requests).
• HR Administration: Managing all local People administration processes from Onboarding to Offboarding. Proactively addressing issues and pushing improvements. Ensuring alignment to IDnow’s security policies and providing information to auditors.
• HR Data Management: Maintaining accurate and organized employee records and ensuring data quality in all necessary forms (digital, HRIS or paper form). Working proactively with data reports and supporting strategic focus areas through data analysis.
• Payroll: Ensure correct payroll in all locations in close collaboration with payroll providers (external and internal). Research and work closely with Payroll experts to solve complex questions for all IDnow locations.
• HR Projects & Initiatives: Supporting general HR projects and managing local HR Administration projects with internal and external stakeholders.
• Stakeholder Management: Working closely with people managers to support them on operational team questions and with the performance management of their teams, if necessary with disciplinary measurements according to local labour law.

Preferred Experience

Bachelor’s degree in Business Administration, Psychology, International Business, or a related field.
3 year working experience in an HR Administration area with knowledge on German or French labour law.
Experience in international working environment, fluency in English as well as German, French or Romanian.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

Equal Opportunity Employer

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.