Planning Manager

Overview

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Location considerations and responsibilities focus on warehouse operations, service provider management, and cross-cultural collaboration within Europe.

Responsibilities

• Take charge of warehouse operational efficiency and cost control. Optimize manpower, equipment, and space to reduce the unit cost of inbound and outbound operations.
• Ensure service levels and accuracy. Guarantee the timeliness and accuracy of receiving, picking, and shipping processes, and minimize issues such as wrong shipments, missed shipments, and delayed deliveries. Develop and monitor KPIs (e.g., on-time delivery rate, inventory accuracy, order processing cycle time) and arrange capacity and manpower during peak seasons.
• Handle safety, compliance, and risk management. Prevent inventory loss, theft, and damage. Establish traceable operating procedures and contingency plans for emergencies.
• Manage the daily performance of service providers. Improve service quality and cost-effectiveness through SLAs, KPIs, and contract negotiations. Establish comparison mechanisms among multiple service providers.
• Analyze and optimize the performance and cost structure of service providers using operational data, BI tools, and market price information to drive continuous improvement.
• Establish strategic partnerships with key service providers in Europe. Drive rectification when performance falls short and develop cross-cultural communication skills.

Qualifications

Mandatory Requirements

• At least 3 years of experience in warehouse operations or third-party logistics management (with at least 1 year of direct experience managing service providers). Ability to independently develop and implement SLAs and KPIs, and drive performance improvement and cost optimization through data analysis.
• Proficient in using WMS, TMS, and data analysis tools. Familiar with warehouse safety and compliance requirements. Strong cross-departmental and cross-cultural communication and coordination abilities.

Preferred Requirements

• Experience managing European overseas warehouses or multiple warehouse locations. Participation in large-scale projects such as warehouse site selection, construction, or relocation.
• Ability to manage cost budgets, drive automation and digitalization projects.

Personalities

• Result-oriented, practical, reliable, and able to work effectively in a high-pressure environment.
• Clear thinking with strong logical reasoning; able to balance short-term problem-solving and long-term strategic planning.
• Highly collaborative, good at coordinating different stakeholders, and capable of resolving conflicts.

Characteristics

• Systematic thinking with a global perspective; able to formulate warehouse strategies at national and regional levels.
• Sensitive to cross-cultural differences and able to build trust and cooperation in a multi-national, multi-cultural context.

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