Platform Operations Manager – Dealer Services & Applications (f/m/d)

Platform Operations Manager – Dealer Services & Applications (f/m/d)

Direct message the job poster from Hyundai AutoEver Europe GmbH

Platform Operations Manager – Dealer Services & Applications (f/m/d)

This position within the Corporate Brand Website Operations Team at Hyundai AutoEver Europe is ideal for professionals who are eager to work on digital service platforms in the automotive industry. The team has recently taken over the management of the Kia UCL and Kia Drive service applications and is now looking for a dedicated M&O (Maintenance & Operations) specialist to oversee these platforms. As part of the broader platform operations team, this role offers exposure to cross-functional collaboration and strategic platform development, contributing to the continuous improvement of dealer service applications.

Overview

The role focuses on maintaining and operating dealer service applications within the Brand Website Operations Team, aligning with mid- to long-term platform strategies and ensuring smooth front-end and back-end operations support.

Key Responsibilities

• Managing dealer service applications under the Maintenance & Operations (M&O) scope within the Brand Website Operations Team.
• Handling M&O ticket activities by monitoring, following up, supporting and consulting with both local and remote M&O team members.
• Ensuring SLA compliance and maintaining a reasonable backlog level, while prioritizing tasks accordingly.
• Setting up mid- and long-term strategic plans for platform management.
• Providing regular status reports to managers and clients.
• Acquiring a solid understanding of overall logic and architectural processes to support both frontend and backend operations teams.
• Acting as an operations consultant to the Business Product Owner in enhancement or new project cases.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a comparable field
• 5-8 years of experience in a similar role
• Excellent command of English, both written and spoken
• Adobe AEM Basic CMS knowledge
• Requirement analysis (bridging business requirements into technical requirements, bi-directional)
• Proficiency in Microsoft Office (M365), Figma, Jira/Confluence
• Understanding of vehicle sales business from both dealer and customer perspectives
• Understanding of website frontend and CMS-level mechanisms in B2C and B2B areas
• Understanding of Kubernetes at business practitioner level
• Knowledge of web technologies such as CDN, website system architectures, etc.
• Good understanding of SEO, analytics, accessibility, CRM systems
• Flexible working time and a hybrid working model
• Work in an international team and versatile environment
• Varied tasks with exciting and challenging IT projects
• Function-specific, personal, and technology training
• Attractive salary and excellent compensation and benefits package, including free lunch, a free monthly ticket for public transportation and Gympass
• Relocation support

About us

Hyundai AutoEver Europe GmbH (HAEE) is a fully-owned subsidiary of the Hyundai & KIA Motor Group with its Headquarters in Seoul (South Korea). HAEE has its European Headquarters in Germany and affiliates in Slovakia and the Czech Republic.

We provide IT services that support the innovation and the IT competitiveness of the Hyundai and KIA Motors companies in various European countries, in areas like sales and manufacturing system development, implementation, and operation.

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Seniority level

• Associate

Employment type

• Full-time

Job function

• Consulting

Industries

• IT Services and IT Consulting

Relocation and other benefits are part of the offer where applicable. This description preserves the core content and intent while meeting formatting guidelines.

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