Premier Technical Support Specialist m/f/d

Premier Technical Support Specialist m/f/d

General Information

WD • Career area: Services • Country/Region: Germany • State: North Rhine-Westphalia • City: • Date: Monday, November 3, 2025 • Working time: Full-time

Additional Locations

• Germany – Baden-Württemberg – Stuttgart
• Germany – North Rhine-Westphalia – Essen

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full‑stack portfolio of AI‑enabled, AI‑ready, and AI‑optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software‑defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world‑changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world‑changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub.

Description and Requirements

This is a technical role within Lenovo's Premier Technical Support team based in Essen, Germany. In this role you will be delivering best‑in‑class support to Lenovo's Premier Support customers in Germany. Over the phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets), maintaining high first‑time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end‑to‑end with exceptional case management, follow‑up and customer communication.

This role directly reports to our Technical Support Manager in Germany.

Day‑to‑Day Tasks

• Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation.
• Identify the cause of hardware / software faults and provide a solution.
• Resolve issues over phone or email or onsite via parts and engineer dispatch.
• Work with the Technical Account Management team to monitor and track issues to ensure speedy resolution.
• Advise & educate customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provide input on recurring customer problems and share that information with other technical team members when relevant.
• Monitor own ‘open case’ workload and drive to closure.

Position Requirements

• 3+ years of experience in Client Technical Support roles.
• Experience within IT Services and working with Field Service Providers.
• Working knowledge of Windows Operating Systems and MS Products.
• Technical knowledge on client (Notebook, Desktop, & Tablets).
• Business fluent in English and German.

What Lenovo can offer you

• An open and stimulating environment within one of the most forward‑thinking IT companies.
• Opportunities for career development & growth.
• Access to trainings for personal development.
• An international team with a high focus on gender diversity.
• Attractive compensation package and performance‑based rewards.
• At Lenovo we are proud to be an equal opportunity company.

At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too. Do you want to know what our culture is like? CHECK OUT this video:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

AI PROCESSING NOTICE

We use AI‑based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt‑out or contact us in case of any question.

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