Stellenbeschreibung:

Principal Workflow Architect - Technology Workflows

Join to apply for the Principal Workflow Architect - Technology Workflows role at ServiceNow .

**Company Description:**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow is a global leader, serving over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to enable smarter, faster work. Join us to help make the world work better for everyone.

**Job Description:**
The Customer Outcomes team at ServiceNow collaborates with customers to achieve their business goals through prescriptive guidance. Your role involves driving platform adoption, customer satisfaction, and demonstrating the value of ServiceNow solutions to clients.

**Responsibilities:**


• Participate in workshops to assess current processes and define future-state processes.
• Design and deliver scalable ServiceNow solutions aligned with best practices.
• Advise clients on leveraging platform capabilities to optimize their processes.
• Guide customers in documenting technical requirements.
• Provide feedback for product improvements based on customer interactions.
• Maintain relevant skills and certifications.
• Lead technical project delivery and solution implementation.
• Mentor team members on methodologies and best practices.
• Travel across Germany as needed for client engagements.

**Qualifications:**


• Experience integrating AI into workflows, decision-making, or problem-solving.
• 5+ years in a professional services environment or equivalent education/experience.
• Ability to influence and consult with customers, providing strategic guidance.
• Expertise in ServiceNow products.
• Proficiency with web technologies (JavaScript, Web Services, XML) and SaaS environments.
• Strong communication, presentation, and interpersonal skills.
• ServiceNow certifications relevant to the role.

We encourage candidates from diverse backgrounds to apply. No need to meet every qualification — we value unique experiences and big dreams.

**Additional Information:**
We support flexible work arrangements and are committed to inclusivity. For accommodations, contact Some positions may require export control compliance.

This job posting is active and accepting applications.

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