Product Expert (w/m/d) für unsere SaaS-Lösungen

IT Product & Support Expert für unsere SaaS-Lösungen (w/m/d)

Join us to apply for the IT Product & Support Expert for our SaaS solutions (w/m/d) role at SupplyOn .

Our SupplyOn team, composed of talented individuals, is growing with new topics, employees, and development opportunities. To drive innovation and digitalization together, we are looking for an IT Product & Support Expert for our SaaS solutions (w/m/d) at our headquarters in Hallbergmoos near Munich (hybrid) .

We aim to make a significant impact. Do you want to be part of our team? We look forward to welcoming you!

Your responsibilities as DevOps & Support Expert (w/m/d)

• You will manage our SaaS solutions in one of the above-mentioned areas as a technical expert.
• You analyze, prioritize, and process incidents, service requests, and problem tickets, developing effective and sustainable solutions with the development team.
• You monitor systems using tools like Dynatrace, OpsGenie, or ELK, identify issues early, optimize monitoring continuously, and ensure application and system availability according to the service level.
• You work closely with cross-functional teams from various areas, such as first-level support, product management, development, consulting, and sales, advising and supporting internal teams and customers regarding the applications you manage, including their features and configurations.
• You advise customers and consulting and development teams on integration and migration projects related to our services.
• You improve our documentation, write how-to guides, and support the rollout of new features.
• You utilize AI tools, LLMs, and AI agents to make our development and support processes more efficient.

What you bring as an IT Product & Support Expert (w/m/d)

• A successful degree or comparable training in IT.
• Technical knowledge of interfaces, APIs (REST/SOAP), and ideally middleware systems.
• High IT affinity, understanding complex technical contexts, and the ability to quickly familiarize yourself with systems, software, underlying technologies, and issues.
• Basic knowledge of SQL, ability to create queries, analyze data, and use results for troubleshooting.
• Initial experience with artificial intelligence, LLMs, and AI agents.
• Experience in agile software development or in supporting and operating applications.
• Enjoy working with customers and colleagues as much as tackling technical challenges.
• Ability to communicate complex technical topics clearly and understandably to different target groups such as customers, consultants, and developers in German and English, both written and spoken.

Our Leadership Culture

We LOVE TO LEAD! Leadership at our company is a shared attitude that includes everyone, not just positions. We invite all, regardless of hierarchy, to develop in our future-oriented, committed, and sustainable leadership culture. Our five leadership values—Innovation, Co-Creation, Long-term Thinking, Customer Value, and Self-Development—are our guiding compass.

What You Can Expect From Us

• Working in a great team eager to make an impact together.
• An environment with high degrees of freedom and creative scope.
• Flexible working hours—yes, we support that!
• Attractive pension schemes exceeding standard offerings.
• Strong support for personal and professional development. Explore our career opportunities and benefits on our career pages.
• Clear leadership values, special leadership training, and learning units as an employer.

Who We Are

SupplyOn develops and operates the world's leading supply chain collaboration platform for the automotive, manufacturing, and aerospace industries. Our unique global business network connects over 70% of the world's leading manufacturing companies. Our comprehensive solutions cover all business processes at the interface between a company and its partners such as suppliers, service providers, and shippers.

We are a joint venture of Bosch, Continental, ZF, and Schaeffler.

Digital ecosystems are becoming increasingly important to elevate collaboration between business partners. Our solution provides the ideal foundation to make supply chains resilient, future-proof, and sustainable.

At SupplyOn, we foster a culture of acceptance and openness. Regardless of cultural background, ethnicity, origin, sexual orientation, or gender identity, we offer our employees a working environment where we learn from each other's diverse perspectives and experiences and grow together.

Let's Connect!

We value genuine exchange! We want to get to know you as a person and understand what matters to you. At the same time, you'll have the chance to ask us questions.

Our Introductory Process includes three conversations:

• First meeting (30 minutes): Clarify initial questions with our recruiting team, discuss expectations, and see if we fit culturally.
• Two additional conversations: Here you meet your potential manager and future team colleagues. At least one will be onsite so you can get a feel for our environment and teams.

All our conversations are on equal footing. We want you to feel comfortable and have enough space for your questions.

Looking forward to meeting you! What questions do you have?

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