Product Support Engineer

Overview

Join to apply for the Product Support Engineer role at Zoho Europe .

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. Zoho is a leading provider of cloud-based software and services, empowering organizations of all sizes to thrive in the digital age. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

Responsibilities

• Learn and master Zoho's suite of SaaS products to become a product expert.
• Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
• Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Contribute to the creation and improvement of support documentation.

Requirements

• Full professional proficiency in English and German (both written and verbal).
• Basic understanding of software programs; prior experience with SaaS products is an advantage.
• Ability to learn quickly and adapt to evolving product features.
• Excellent problem-solving and analytical skills.
• Comfortable working in an office environment.

Bonus Skills

• Proficiency in one or more European languages such as French, Spanish, or Dutch.
• Basic programming knowledge.
• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
• Supportive and inclusive team and colleagues.
• MacBook, mobile and paid SIM; company provided lunch.
• Permanent contract after successful completion of probation.
• A vibrant international environment.
• Reimbursement of approved business expenses.
• Opportunity to work with a global team and contribute to the growth of a leading technology company.

Additional Information

It is important for the applicant to hold a national or EU passport, have valid work authorization, and be within commutable distance. The successful candidate will be subjected to background verification in compliance with national legislation and market standards.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering, Information Technology, and Product Management
• Industries: Software Development, IT Services and IT Consulting, and IT System Training and Support

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