Professional Services Manager

Our client, a major IT solutions provider for the Health Industry, is looking for a PROFESSIONAL SERVICES MANAGER for its German operations

Role Description:

• Liability for loss and profit of the Services department for the assigned territory limited to project and application consulting activities.
• Continuous improvement of team profitability
• Close cooperation with the sales department in order to secure new sales and technical validation of offers
• Provide Estimation Effort & Statement of Work for the sales department
• Deliver contracts on time, on budget and with complete customer satisfaction.
• Continuously review and optimize quality and procedures by being a source of proposals.
• Operational and financial monitoring of activities related to projects in the assigned territory.
• Develop/Improve the professional skills of the teams
• Team animations.Foster team spirit.
• Develop a close relationship with clients' management teams.

Responsibilities:

• Deliver contracts on time, on budget, with complete customer satisfaction and according to contractual obligations.
• Support the sales department in order to secure new sales.
• Ensure the technical validation of outgoing offers within its scope according to our ISO procedure.
• Organize the planning of the planned contractual developments of our products necessary for deployment on time.
• Manage and monitor the financial, technical and contractual risks of projects within its scope.
• Be a leader and motivate your team members.
• Make decisions in consultation with management and implement the decisions that are made
• Apply the approved project methodology and in accordance with the company's procedures.
• Ensure the quality, up-to-date and completeness of project-related data in internal management system.
• Develop and develop close customer relationships.
• Continuously improve procedures to optimize delivery times and quality
• Collaborate with development and product teams to improve our products
• Participate in team and management meetings at the request of the Customer Services Director, the SLT Team or Group management.

Requirements

Knowledge / Skills

• Knowledge of Laboratory Information Systems (LIS) or Laboratory Information Management Systems (LIMS).
• Experience in the public health industry.
• Experience in the field of LIS implementation as a user or as a provider in hospitals or private laboratories.
• Experience in project methodologies (PMBOK or Prince).
• Excellent written and verbal skills, including communication with technical and non-technical customers and with employees at all levels of the organization.
• Excellent motivating skills – able to complete tasks in difficult circumstances.
• High level of dedication and able to make difficult decisions when necessary.
• Language Fluent inGerman. 2nd language English or French.

If you don't speak fluently GERMAN, don't apply !

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