Representative, Customer Experience (f/m/d) - B2B Germany

There is a lot of logistical know-how behind every beautiful piece of jewelry. Welcome to Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg‑Moorfleet. Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics center with the highest sustainability standards that is fully geared towards efficient processes. From here we ship our goods quickly, safely and reliably to 69 countries in Europe, the Middle East and Africa. We are as diverse as our jewelry: about 240 employees with over 40 nationalities give special moments to countless customers every day. By supplying the Pandora stores but also through direct contact with end customers via the online shop, we delight them with individual products, such as engravings and stylish gift packaging.

Representative, Customer Experience B2B (m/f/d)

Hamburg | Fulltime

Let’s DELIVER together:

The customer relations representative working on the B2B function is responsible for delivering a class‑leading customer service experience to our Stores, Partners and local market teams, ensuring a positive experience across all communication channels, including phone, email and other platforms.

This role focuses on resolving customer enquiries efficiently, maintaining service quality, and ensuring high satisfaction through effective communication and problem‑solving. The representative will also contribute to process optimisation, providing feedback and supporting continuous improvement initiatives that align with business goals.

In this role the customer relation representative is a bridge between different stakeholders of the organization and, with the customer‑first mindset, looks at enquiries in an end‑to‑end approach.

• First point of contact to handle communications via email and calls, delivering proactive customer service and providing feedback to inquiries within promised response times.
• Handle and resolve inquiries in a professional manner following established policies in different languages.
• Support communication with our Distribution Centre functions to ensure prompt and accurate information sharing to all relevant teams.
• Work independently while maintaining a strong team ethos with a can‑do approach.
• Understand the processes and customers’ needs of the markets in support, and be able to flex these to ensure high customer satisfaction.

What we DREAM of:

• Experience in a customer‑facing role, virtual or in‑person.
• High motivation and engagement.
• Native level German speaker and fluent verbal and written skills in English.
• Strong written and verbal communication skills.
• Resilience against stress and great teamwork skills.
• Reliable, can‑do attitude.
• Basic knowledge of MS Office 365.
• Working knowledge of Zendesk or SFSC, and ERP system desirability.

We CARE about you:

Join our dynamic and international environment and share our values with us: WE DREAM, WE CARE, WE DARE and WE DELIVER. Our corporate culture is characterized by mutual respect, tolerance, appreciation, and willingness to perform.

As part of our Pandora family, you are an integral part of our success. That’s why we offer you a fair salary of 2,530 € gross/month, a modern workplace, many opportunities for your personal and professional development, and attractive additional benefits – a package full of gems for you:

• Internationally successful company with a flat hierarchy.
• A highly motivated team with a can‑do attitude.
• Employee discounts on Pandora products.
• Free breakfast, lunch and drinks.
• Free monthly massage.
• Cooperation with corporate benefits and free access to a benefits portal for discounted tickets for sport, culture events, and corporate deals.
• Company‑subsidised public transport ticket.
• Company pension scheme with attractive employer contribution and insurance package.
• Flexible working time with opportunities for mobile working and Mobile Working Kit Allowance.

We love to celebrate special moments together that matter to us, such as your birthday, when you get a day of special leave, or with company events in the summer and at Christmas.

We DARE you to apply:

Do you want to make the world more beautiful? Then simply apply via our career portal.

More information? Find out everything about Pandora as an employer.

It is important to us that everyone feels they belong with us, regardless of ethnic origin, gender, disability, religion, ideology, age, or sexual identity.

Pandora EMEA Distribution Center
Bredowstraße 34
22113 Hamburg
pandoragroup.com

#J-18808-Ljbffr