Representative, Customer Experience (f/m/d) - B2C Germany

Stellenbeschreibung:

Representative, Customer Experience (f/m/d) - B2C Germany

Join Pandora EMEA Distribution Center GmbH, based in Hamburg-Moorfleet, as a Representative, Customer Experience (f/m/d) - B2C Germany . Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics hub with high sustainability standards, shipping goods to 69 countries across Europe, the Middle East, and Africa. We are a diverse team of about 240 employees from over 40 nationalities, serving customers through our stores and online platform with personalized products and gift options.

Role Overview

The B2C Customer Service Representative is responsible for delivering exceptional service to retail customers via phone, email, and other channels. Responsibilities include resolving inquiries efficiently, maintaining service quality, supporting process improvements, and handling eCommerce escalations and warehouse returns. The role aims to enhance customer satisfaction and support team goals by adapting to customer needs.

Key Responsibilities

Handle communications via email and calls, delivering proactive customer service and feedback within response times.
Resolve inquiries professionally following established policies in multiple languages.
Coordinate with Distribution Centre teams to ensure accurate and prompt information sharing.
Work independently with a strong team-oriented attitude.
Understand market-specific processes and customer needs to ensure high satisfaction.

Qualifications & Skills

Experience in a customer-facing role is advantageous.
High motivation and engagement.
Native German speaker with fluent English skills.
Strong written and verbal communication skills.
Resilience under stress and excellent teamwork skills.
Reliable with a can-do attitude.
Basic knowledge of MS Office 365; familiarity with CRM systems like SFSC and ERP systems is a plus.

What We Offer

Join our international team with a flat hierarchy, competitive salary of €2,530 gross/month, employee discounts, free meals and drinks, monthly massages, access to benefits portal, subsidized public transport, pension scheme, flexible working hours, and opportunities for personal and professional growth. Celebrate special moments with us through company events and benefits.

Application Process

If you’re passionate about making the world more beautiful, apply via our career portal . Learn more about Pandora as an employer here . We value diversity and inclusivity and welcome applicants regardless of background.