Sales and Logistics Correspondent (m/w/d)

Primary Work Location

Bad Homburg

Overview

Carry out day to day office activities. Process sales orders, prepare shipping documents, handle customs, generate and print order confirmation or pick lists; communicate with customers via mail, email, phone or online meetings; handle incoming customer calls to place orders, check order status and/or pricing and availability of product; maintain sales order files; maintain customer contact information; provide assistance to Sales and Marketing personnel; support communication between Sales team and Admin team.

Mainly dealing with our Chinese customers.

Professional Qualifications

Education and Experience

• Associate degree as "kaufmännische Ausbildung"

• 3+ years’ office experience - management responsibilities preferred.

• Fluent in Chinese.

• Good English and German language skills.

• Proficient in MS Office especially Word and Excel and use office equipment.

• Some experience with order processing preferred.

General

• High standard of ethics, integrity, honesty, patience

• Enjoys and works well with other people.

• Self-starter, motivated, high energy, with ability to work independently with little supervision, as well as under the direction of others.

• Effective communication skills with supervisor and co-workers.

• Excellent Team worker.

• Accuracy and attention to detail.

• Computer literate with MS office knowledge.

• Positive attitude.

• Dependable in work habits and reliable in attendance.

• Demonstrated ability to manage multiple detailed projects accurately.

• Excellent communication skills in both English and German (verbal/written).

Position Responsibilities

Specific

• Order Processing for domestic and international customers: Process orders through purchase orders, credit cards, or wire transfer by phone/fax/email, or web. Handle all processes from initial order entry through delivery. This includes customer address verification, order consistency with quotations, price accuracy and availability, and other documents required. Scan all documents and maintain after sale records. Order must meet specification for letter of credits, as required. Fax or e-mail acknowledgements and shipping details as required.)
• Shipping Documents for domestic and international customers (focus on China): Prepare documents in compliance with all regulations and coordinate with carriers, customers, forwarders, distributors and warehouse team. Keep up to date on export and import rules and regulations and document those rules and regulations.
• Work with shipping companies to maintain best rates and efficiencies.
• Be responsible for the shipping of dangerous goods.
• Manage and coordinate repair issues (Repair Order Processing) and communication for instrument service and/or repair. Create and communicate RMA numbers using Salesforce. Forward support and/or service/repair requests to Support or Service team. Inquire on status of service/repairs and inquire on shipping status. May be asked to perform other related tasks.
• Communication with domestic and international customers: Handle incoming calls, emails, web orders, and any other customer concerns, related to their order, shipment or invoice.
• Database Management: Enter into databases such as Salesforce and the Company ERP System, the appropriate information with all pertinent order and quotation information, which includes Account, Contact, Asset, and Case information.
• Customer Contact Files: Maintain current address files in ERP by updating information or creating new customer contact files.
• Confidentiality: Discretion must be used with inside LI-COR information and with customer information, e.g., credit cards.
• Serial Number Entry for domestic and international customers: Ability to enter serial number records before or after the sale in Salesforce database. In addition, enter the purchase, shipping, and extended warranty end-dates as needed.
• Loaner/Demo Equipment: Able to prepare packing lists and associated forms for shipment of equipment used at trade shows and demonstrations. Maintain an accurate record of the status of equipment. Manage carnets; i.e. order new, turn in when expired. Use Salesforce to coordinate equipment. Add or remove LI-COR inventory items as needed.
• Maintain an accurate record of the status of Company equipment.
• Help with Warehouse orders.
• Maintain up-to-date files.
• Take care of inventory duties and reports.
• Responsible for the efficient operation of office related tasks.
• Keep management informed of arising issues in area of responsibility.
• General office assistance as required.

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