Stellenbeschreibung:

Location: Europe (remotely)

Form of employment: B2B or Contract of Employment

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.


Here are a few facts about us:

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖

• We currently hire over 130 fantastic people.

• In 2022, we secured $25 mln in a Series B Investment round (check 👉TechCrunch’s article)

• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

We’re looking for a Sales Operations Specialist to own the behind-the-scenes magic that keeps our revenue engine humming. This isn’t just about cleaning data or updating reports; it’s a detail-heavy role that directly supports how we grow, retain, and forecast revenue across the business.

What you’ll be doing:

• Keep our HubSpot and Totango data clean, current, and decision-ready

• Track and surface real-time sales and success performance and spot issues before they escalate

• Bring clarity to our pipeline and forecasts through custom reporting and cross-team collaboration

• Act as the glue between revenue teams: Sales, Success, and Leadership rely on you to spot trends and improve processes

• Own integrations and deployment of tools like HubSpot, Salesforce, Zapier, Gong, and help scale them as we grow

• Use analytical tools to dig into metrics and surface insights that drive action

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung